Owner's Manual
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Frequently Asked Questions
DellOpenManageServerAdministratorVersion6.5InstallationGuide
General
Microsoft Windows
Red Hat Enterprise Linux or SUSE Linux Enterprise Server
General
How do I install Dell OpenManage Server Administrator with only the CLI features?
By choosing not to install the Server Administrator Web Server, you get CLI features only.
What ports do Dell OpenManage applications use?
The default port used by Server Administrator is 1311. The default ports used by Dell OpenManage IT Assistant are 2607 (for the connection service) and 2606
(for the network monitoring service). These ports are configurable. For port information of a particular component, see the User Guide of that respective
component.
When I run virtual media on the DRAC controller over a Wide Area Network (WAN) with low bandwidth and latency, launching Dell OpenManage Install
directly on the virtual media failed, what do I do?
In case of failure, copy the Web install package (available on support.dell.com) directly to your local system first and directly launch Dell OpenManage Install
from your local system.
Do I need to uninstall the Adaptec Fast Console application installed on the system before installing the Server Administrator Storage Management
Service?
Yes, if you already have Adaptec Fast Console installed on your system, you must uninstall this application before installing the Server Administrator Storage
Management Service.
Microsoft Windows
How do I fix a faulty installation of Server Administrator?
You can fix a faulty installation by forcing a reinstall and then performing an uninstall of Server Administrator. To force a reinstall:
l Find out the version of Server Administrator that was previously installed.
l Download the installation package for that version from support.dell.com.
l Locate SysMgmt.msi from the SYSMGMT\srvadmin\windows\SystemsManagement directory and enter the following command at the command
prompt to force a reinstall.
msiexec /i SysMgmt.msi REINSTALL=ALL REINSTALLMODE=vomus
l Select Custom Setup and choose all the features that were originally installed. If you are not sure which features were installed, select all of them and
perform the installation.
Once the application is installed, you can uninstall it from Add/Remove Programs.
What do I do when the creation of WinRM listener fails with the error message The CertificateThumbprint property must be empty when the SSL
configuration will be shared with another service?
When Internet Information Server (IIS) is already installed and configured for HTTPS communication the above error is encountered. Details about coexistence
of IIS and WinRM are available at: technet.microsoft.com/en-us/library/cc782312.aspx.
In this case, use the below command to create a HTTPS Listener with the CertificateThumbprint empty.
For example: winrm create winrm/config/Listener?Address=*+Transport=HTTPS @{Hostname="<host_name>";CertificateThumbprint=""}
What are the firewall relate configuration that needs to be done for WinRM?
With firewall turned ON, WinRM need to be added to the firewall exclusion list to allow TCP port 443 for HTTPS traffic.
When launching the Dell OpenManage Installer, an error message may display, stating a failure to load a specific library, a denial of access, or an
initialization error. An example of installation failure during Dell OpenManage Install is "failed to load OMIL32.DLL." What do I do?
This is most likely due to insufficient COM permissions on the system. See the following article to remedy this situation:
support.installshield.com/kb/view.asp?articleid=Q104986
The Dell OpenManage Install may also fail if a previous installation of Dell OpenManage systems management software or some other software product was
unsuccessful. A temporary Windows Installer registry can be deleted, which may remedy the Dell OpenManage Install failure. Delete the following key, if
present:
NOTE: If you installed Server Administrator in a non-defaultdirectory,makesuretochangeitinCustomSetup as well.