Owner's Manual

 When opening the IT Assistant UI, respond to the security certificate challenge box and Microsoft User
Access Control pop-up messages within approximately 2 minutes; otherwise the UI will time-out and fail to
load. To correct this issue, close the current UI and re-open it. [102193,163732]
 Power monitoring agent shows unknown status for devices if you have selected only the Peak Amperage or
Peak Power counters for the task running on these devices. [171464]
 By default, root login through SSH is not enabled on VMware ESX Servers. As a result, all IT Assistant
tasks that use the root account would fail. To enable the SSH root login on the ESX Server, set the option
"PermitRootLogin=YES" in "/etc/ssh/sshd_conf" file.[174023]
 For systems with a Trusted Computing Group (TCG) 1.2-compliant Trusted Platform Module (TPM) chip,
software updates for BIOS will fail if all of the following are true:
 The Microsoft Windows BitLocker Drive Encryption feature is enabled.
 The TPM feature is set (using BIOS) to ON with Preboot Measurement.
For information about TPM security settings, see the "Dell OpenManage Server Administrator Online
Help" or the "Dell OpenManage Server Administrator User's Guide" available on the Dell Support
website at "support.dell.com" and on the appropriate media supplied by Dell.
For software updates for BIOS to function, perform the following steps:
1. Disable the Microsoft Windows BitLocker Drive Encryption feature. For information on disabling
this feature, see the Microsoft documentation at www.microsoft.com.
2. Update BIOS.
3. Re-start the system.
4. Re-enable the Microsoft Windows BitLocker Drive Encryption feature.
You can use IT Assistant to view the TPM information in the Device Details page.
 You may not get appropriate privileges in the IT Assistant GUI if:
a) you are part of an Active Directory group, which is in turn part of another group and
b) you launch Server Administrator using the desktop icon and Single Sign-on is enabled. [167801].
 In the Online Repository Synchronization wizard, while testing Internet connectivity, if the test passes, IT
Assistant may use the same Internet Connection settings and continue to report further tests as successful
even if you provide different proxy settings. This issue can be overcome by restarting the DSM IT If the
CPU throttles, the following message in the Hardware System
 Event Log (SEL) will be displayed with an unknown severity: System Board Power Optimized:
Performance status sensor for System Board, unknown event. This would be displayed in the "Hardware
Logs" tab when you select the system in the Devices view.[175331]Assistant Connection Service. [174323]
 SNMP connectivity from IT Assistant may fail if the SNMP ports on the management station and managed
system are different. If some management applications change the default SNMP port, it could lead to
SNMP connectivity failure from IT Assistant.[175442]
 Server Administrator Deployment task requires dependent components (example libc++) to be installed on
the target systems running the Linux operating system. If these components are not installed, the task will
fail with the following error message:
"omexec must be installed on the remote node for the task. See the help and ensure remote node
requirements are met before executing the task." [175296]
 When IT Assistant is launched using the Internet Explorer 7 browser, it may present a page displaying
"Certificate Error." On clicking "Continue to this website (not recommended)," it may fail to load the
application and redirect to the "res://ieframe.dll" page.
To work around this problem, enable "Active Scripting" in the "Internet" security zone. Perform the below
steps to do this:
In Internet Explorer,
1. Go to "Tools"-> "Internet Options"-> "Security."
2. Select "Internet" zone.
3. Click "Custom Level" button.
4. Go to "Security" -> "Active Scripting."
5. Select "Enable."