Owner's Manual
If you are managing a Dell/EMC storage array, note that you need to enter the IP address for only one of the
storage processors (that is, either SPA or SPB, and not both) in the discovery range. The storage processors
are redundant and return the same inventory data to IT Assistant. If you enter both SPs in the discovery
range, only one SP will be displayed in the device tree.
On Dell PowerEdge x8xx systems (IPMI 1.5 systems) discovered through IPMI, system health will not
reflect any redundancy information. For example, if one of the redundant power supplies is unavailable, the
system health will still indicate green. [78500]
While browsing the SNMP MIB in the "Device Details" tab, the timeout values may have to be changed to
enable retrieval of large entries from the MIB. The timeout value that controls the MIB retrieval is for the
range applicable to the device. (SNMP configuration timeout in step 3 of the Edit Discovery Wizard.) The
request timeout values may also need to be changed. [80132]
It is not recommended to provide an IP address in multiple ranges, especially when you are using the IPMI
Protocol. This could result in duplicate devices being displayed on the device tree. [78710]
For discovering systems running SUSE(R) Linux Enterprise Server and using SNMP, add the following to
the snmpd.conf:
com2sec mynetwork 192.168.1.0/24 public
group MyRWGroup v1 mynetwork
view all included .1 80
access MyRWGroup "" any noauth exact all all none
Ensure that you retain the trapsink and the smuxpeer lines in the existing conf file. You can delete all other
content. In the line containing "com2sec mynetwork...," substitute the existing address with the subnet
address your management station is on. For example, if the IT Assistant system has an IP address of
143.166.29.117, then substitute it with 143.166.29.0. Make sure to retain "/24." Restart /etc/init.d/snmpd.
[81249]
For IPMI-based discovery or inventory, the maximum length for the host operating system name is 62
characters. Any character beyond that limit will be truncated. [91210]
Initialization of ML6000 may take a few minutes to give accurate information on the slot count/drive count
on IT Assistant.[66838]
You may experience problems while performing resource-intensive operations in IT Assistant if you keep
the same browser session open for a couple of days. These operations include working with Software
Deployment tasks and Performance and Power Monitoring features. To recover, close the browser and
launch IT Assistant in a new browser window. [156726]
A first-time catalog update on the Online Repository Synchronization Wizard, may not populate the tree. To
workaround this issue close and re-run the wizard.[162862]
If IT Assistant is running on a Windows Vista system, a first-time Catalog update on the Online Repository
Synchronization Wizard may cause the session to expire. If the session expires, close the browser and launch
IT Assistant in a new browser window [162315].
On Vista and later operating systems, the Microsoft telnet client may not be installed by default. Due to this,
IT Assistant may not show application launch point for SOL Proxy and telnet. Microsoft Telnet Client must
be installed on the system where the IT Assistant UI is running. [157301]
If you set the task start or end time to a time in Daylight Saving Time (DST) shift period, IT Assistant will
change the task start or end time to the closest valid time. A workaround to eliminate the changing of start or
end time is to set a valid start/end time. [165393]
Changing time zone on the IT Assistant Management Station could lead to fatal errors being displayed. This
could happen if you have date/time related data (for example, an Alert Filter) that is applicable to a
particular date and time, configured on one time zone. If you change the time zone to another one that
happens to be observing daylight saving time, and, if the date-time combination corresponding to your data
is invalid, then launching IT Assistant would result in the above error.
To recover from this error:
change back the system time zone to the previous one
edit the data values such that they would translate into valid date and time combination in the other
time zone
change the system time zone and restart IT Assistant.
[165919]