Owner's Manual

system. If there is a significant variation in the UI and Services system time, it is possible that a scheduled
task may not execute or show that it was executed before it was created.[137997]
 For NIC information on systems, IT Assistant uses the operating system's provider(s) to retrieve data rather
than Server Administrator. This behavior can result in discrepancies in reporting NIC information between
IT Assistant and Server Administrator. For example:
1. On Linux systems, adapters may be named differently between IT Assistant and Server Administrator.
For example, IT Assistant may report a NIC adapter as "eth0," while Server Administrator shows the
actual manufacturer name of the NIC.
2. If more than one NIC card is not configured with an IP address, IT Assistant may show only one of the
cards with an IP address of 0.0.0.0.
3. IT Assistant may not report disabled NIC adapters.
4. On Novell(R) NetWare(R) systems, since NetWare reports each NIC port as a NIC interface entry, IT
Assistant may show more NIC interfaces than are actually present in the system.[138454]
 While performing discovery, if a device is discovered using "host name," and if its IP Address changes at a
later time, IT Assistant will display two devices after the next discovery cycle. One device will display the
old IP address and status as Power Down, while the other will display the new IP Address. This problem is
likely to affect systems that have DNS-DHCP IP addressing and for which the IP addresses frequently
change. A workaround to eliminate duplicate device is to delete the device with the old IP address. [148069]
 IT Assistant will discover a RAC under the RAC group only if IT Assistant can communicate out-of-band
(bypassing the operating system) with the SNMP agent on the controller. DRAC III does not have this
capability, and hence would not be grouped under the RAC group. DRAC 4 (and above) support out-of-band
communication with the SNMP agent and are discovered under the RAC group. [151535]
 The choice of protocols specified for discovering and managing the devices can result in varying levels of
manageability. For instance, if you choose to manage devices in your network using only CIM, the devices
with only SNMP agent (example DRAC) are classified under the "Unknown" group and consequently, you
may not get application launch (example RAC console) functionality for the device. To avoid such issues,
make a careful choice of the protocols while configuring discovery ranges, keeping in mind the devices (and
protocols supported by agents running on those devices) that you are going to manage. [153729]
 After installing IT Assistant, if you reinstall the database application (Example: Microsoft SQL Desktop
Engine (MSDE) 2000/SQL Server 2000 etc, which is used by IT Assistant) the IT Assistant database will be
detached from the database application. Run the following command manually to attach it back to the
application.
NOTE: The command mentioned below shows the default location of SQL Server. Use the exact path to locate the database files.
EXEC sp_attach_db @dbname = 'ITAssist', @filename1 = "C:\Program Files\Microsoft SQL
Server\MSSQL\Data\ITAssist_Data.MDF", @filename2 = "C:\Program Files\Microsoft SQL
Server\MSSQL\Data\ITAssist_Log.LDF"
 This command can be run directly in SQL Query Analyzer. Or on the command prompt, run this
command by using "OSQL -E."
 After executing the command, ensure that IT Assistant services ("DSM IT Assistant Connection
Service" and "DSM IT Assistant Network Monitor") are up and running.
 IT Assistant incorrectly associates a stand-alone Dell PowerConnect(TM) 3448 switch with a modular
chassis, as the switch firmware incorrectly reports a non-blank chassis service tag. This issue will be
corrected in the next firmware release for the 3448 switch.
 The password changes on a Windows managed system will not have any effect on the performance
monitoring task if the connection to the managed system has already been established.[71103]
 If you are managing a Dell/EMC AX100i (iSCSI) array, see the EMC PowerLink website and view the
information in the Knowledge Base article emc136753 for obtaining a FLARE patch. This patch will fix an
issue with discovering the AX100i devices.
 NIC information is not displayed in the device details screen for Dell/EMC arrays. Use Navisphere Manager
to view these details.
 When using the Broadcom ASF client utility to change Administrator or Operator permissions on your client
machine, re-discover the device in IT Assistant to apply the changes before creating any new ASF power
control tasks.
 The time displayed in the reports generated by IT Assistant and the "Device Summary/Details" page are in
the time zone corresponding to the management station. [75603]