Owner's Manual
If you have Java(TM) Runtime Environment (JRE) versions 1.3 and 1.5.0 installed on your IT Assistant UI
client, and you uninstall an older version of the JRE, the IT Assistant UI may request that you reinstall JRE
version 1.5.0. To correct this problem, uninstall JRE version 1.5.0 and then reinstall it by launching the IT
Assistant UI. [137304]
For more information on this issue, see bug ID 4994468 on http://bugs.sun.com.
IT Assistant does not work well with operating system schemes that use very large fonts (for example,
various "High Contrast" schemes in Windows). Changing the display settings to use such a scheme may
cause text in various parts of IT Assistant to appear incomplete or truncated. If you notice this issue, change
the display properties.
To change the display properties on Windows systems:
1.
Click the "Start" button, click "Settings"-> "Control Panel"-> "Display Settings," then select the
"Appearance" tab.
2.
Select a scheme with smaller fonts.
3.
Close the browser and restart IT Assistant to implement the new settings.
On Linux systems, similar issues may occur if the selected system font size is too large. To correct this
issue, select smaller fonts ("Start"-> "Preferences"-> "Fonts") and restart the application. [102193]
To disable mnemonics at the operating system level, close and restart the IT Assistant browser session.
Doing so allows the JRE to re-load and implement the new settings. [120978]
When managing an environment with more than 2000 devices, increase the amount of memory allocated to
the JRE heap.
Open the Windows Control Panel and click the "Java" icon to display "Java Control Panel." Select the
"Java" tab. Then click "Java Runtime Environment Settings | View..." Enter -Xmx384m in the "Java
Runtime Parameters" section. [123581]
Changing the display "Scheme" option under "Preferences," on the topmost IT Assistant menu bar, is not
supported in IT Assistant 8.8. [123829]
When viewing the Network Interface Card (NIC) information of Red Hat Enterprise Linux systems on the
"Details" page, the information may not be aligned correctly. IP addresses may not align with the correct
MAC addresses, or the IP and MAC addresse may not be displayed at all. This issue has been fixed in the
Red Hat net-snmp package. To correct this issue, install the latest Red Hat net-snmp package on the
managed system. [131619,74483]
If you try to open a second session of IT Assistant on the same system while using the Mozilla browser, an
error message is displayed stating that only one browser session at a time may be used. Close the second
browser session using the Mozilla "File | Close" command or by clicking the "X" in the top right corner of
the browser window. Do not click the IT Assistant "Logout" hotlink on the top Global Navigation bar on the
top right of the window. Since only one session is allowed per client, clicking "Logout" would have the
effect of logging out of the first browser session as well. [131954]
A registry editor error occurs while opening the IT Assistant UI on a system with less than the required
space. The IT Assistant client requires at least 25 MB of available hard-drive space. [132615]
The reporting system generates the output in Unicode format ("http://www.unicode.org"). To open the CSV
reports in Microsoft Excel, open Microsoft Excel and run the "File | Open" command. Select the "comma
delimited" option to open the report with the data in the correct columns. [132619]
"Device Name" is a default field and is present in all reports. [134260]
For Remote Access Controllers (RACs) that have instrumentation installed and that are running on the host
operating system, the RAC IP addresses are shown in the "RACDevice" table. [134365]
If the intensity of an alert storm increases beyond 5 traps per second, it could take IT Assistant several
minutes to process all the alerts. New alerts that are received in the interim are not displayed on the UI until
all the alerts in the storm are processed.
Pressing "Next," "Previous," or "Refresh" on the "Alerts" page of the UI, while a constant stream of alerts is
being processed by IT Assistant, may cause the counters in the "Alerts" page of the UI to fall short. To
correct this problem, click "Refresh" when the constant stream of alerts has subsided. The refresh action
does not impact any alert actions. [134862]
When creating or updating a task, the stamp for the creation or update time is that of the IT Assistant UI.
The "Last Run Time" displayed on the summary report, however, is the time of the IT Assistant Services