Owner's Manual

1. Open TCP port 135.
2. Add the application "omremote.exe" (located in ITAssistant\bin) to the Firewall exception list.
If you have the Windows firewall configured, enable remote administration by running the following
command in the command prompt:
"netsh firewall set service RemoteAdmin"
For more information on connecting through the Windows firewall, see Microsoft's MSDN website for
Platform SDK: Windows Management Instrumentation (Connecting through Windows Firewall) at
http://msdn.microsoft.com/en-us/library/aa389286(VS.85).aspx
http://support.microsoft.com/kb/875605
For Windows Server 2008 onwards, see the following link:
http://msdn.microsoft.com/en-us/library/aa822854(VS.85).aspx [312918]
 When running Firefox on Red Hat(R) Enterprise Linux(R) versions 3.0 and 4.0, the focus on a component
may disappear when you hide a Modal Dialog. This is a known issue with Java(TM). [6274378]
To regain the application focus, click outside the context of the browser in which IT Assistant is running,
and then click back within the IT Assistant user interface (UI).[146975]
 The preference and help pages on the IT Assistant browser will be active only after IT Assistant has loaded
completely. [145205]
 Dell PowerEdge systems with DRAC III, DRAC III/XT, ERA, or ERA/O will be displayed in the IT
Assistant Device tree under modular systems if the out-of-band SNMP agent property is enabled with
"racadm." This property is not supported on the DRAC III family and is likely to be disabled in future. If
you see systems with a DRAC III card under modular systems, use the racadm command-line utility to
disable the property with the following command:
Locally on the server with the DRAC card:
"racadm config -g cfgOobSnmp -o cfgOobSnmpAgentEnable 0"
Remotely from a management station with the RAC management software installed:
"racadm -r <ipaddress of RAC card> -u <RAC username> -p <RAC password> config -g cfgOobSnmp -o
cfgOobSnmpAgentEnable 0" [139394]
 On Windows 2000, you may see an error message when you launch the Remote Desktop Connection
application using the right-click menu option on the Device tree. This issue may occur because older
versions of the client do not get installed in the system path. To correct this problem, install a later version of
the Remote Desktop Client (6.0.2600.0 or later). You can download the client from Microsoft's website at:
http://www.microsoft.com/windowsxp/downloads/tools/rdclientdl.mspx. [139630]
 When running Mozilla(R) on Linux, Using the "View | Reload" (Ctrl + R) command in Mozilla results in
unpredictable behavior. IT Assistant may reload in some cases, but at other times you may see the following
message:
To address this issue, close the browser session and open a new session. [132635]
 When the name resolution on an IP address to a host name fails using DNS, IT Assistant attempts to resolve
the name using the NetBIOS name query. This action may cause the device to appear in IT Assistant with
the NetBIOS name even if it does not have a DNS entry. [138013]
 The IT Assistant UI supports the Mozilla browser only on systems running the Linux operating system. On
systems running the Windows operating system, the supported browser is Internet Explorer and Firefox.
Multiple instances of IT Assistant on Windows Server 2008 with the Firefox browser is not supported and a
valid message is not displayed.[150687]
 The IT Assistant UI cannot be launched using Firefox 3.0 on Windows Server 2008 x64 and Windows
Server 2008 x86 systems.[231656]
 If you use a special character font (for example, Wingdings(R) or a similar font) for your report name, the
report is saved correctly but the name will be displayed as question marks instead of the special character
font. To avoid this issue, use only standard fonts for report names. [135701]