Owner's Manual

Affected operating system:
 Windows 2000 SP4
For more information, see the Microsoft KB articles at:
http://support.microsoft.com/?kbid=891861
http://support.microsoft.com/kb/891861/en-us
 If you have set up WMI discovery/performance monitoring, the memory consumed by IT Assistant services
keeps increasing. If performance monitoring is run for a few days, it could cause IT Assistant services to
crash due to insufficient memory.
Affected operating system:
 Windows Server 2003 SP1
 Windows XP SP2
For more information, see the Microsoft KB at:
http://support.microsoft.com/kb/911262/en-us
Recommended SQL Server Updates
IT Assistant 8.9 supports SQL Server 2008 R2 as the default database.
IT Assistant 8.9 is backward-compatible with the following SQL Servers:
 SQL Server 2000
 SQL Server 2005 SP1
 SQL Server 2005 SP2
Open Issues and Resolutions
Fixed Issues/def
 ITA 8.x "RAC Console" Application Launch will not be visible for the PExx1X (11G) servers when
discovered via SNMP in-band. IPS has a SQL script available to provide this functionality and it is available
as per customers request via an RFI.
 The processor count in IT Assistant will differ for managed systems that contain processors with multiple
cores or HyperThreading enabled. The count differs based on whether the managed system is discovered
using the CIM or SNMP protocol. The systems discovered using SNMP will report physical processors, and
the systems discovered using CIM will report logical processors.
 IT Assistant can receive and process alerts from systems with IPv4 address format.
 If you have configured the Navisphere CLI port different from default, EMC console launch from IT
Assistant fails. You have to manually launch the EMC console in a new web browser window, specifying
the newly configured port.
 If you attempt to update the BIOS from version A05 or earlier on a Dell PowerEdge(TM) 1500SC that has 4
GB of system memory installed, the system stops responding on the BIOS post screen. BIOS will not be
updated even if you manually reboot the system. To avoid this issue, either use the diskette flash method or
temporarily remove some memory before performing the update.[148580]
Remote Server Administrator command line task may not respond for Server Administrator running on
Microsoft Windows 2008 and Microsoft Windows 2008 R2.
To enable the successful functioning of remote Server Administrator CLI and software updates/deploy
features, ensure the following (applicable to Microsoft® Windows® only)
The managed system and the management station must be on the same domain or there should be a trust
relationship between the two domains.
If you have a Windows Firewall configured on the management station or the managed system, make the
following configuration changes to enable remote Server Administrator CLI and software updates to work
successfully.
Management Station: