Owner's Manual

 Microsoft(R) Windows(R) XP Professional with SP2
 Windows Vista(R) (Business and Enterprise Editions)
 Windows Server(R) 2003 with SP2
 Windows Server 2003 R2 (Standard, Enterprise, and Web Editions)
 Windows Server(R) 2008 (includes Standard, Enterprise, and Web Editions)
NOTE: If you run Internet Explorer in Protected Mode on Windows Server 2008, Internet Explorer cannot gain write access to
the files in a user's profile or system locations. Due to this reason, the exported data from IT Assistant to these locations is not
visible in the expected location. You can view files created by IT Assistant on the user's profile from the virtualized "UserProfile"
folder ("%userprofile%\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized\{system drive
letter}\Users\{username}").
 Windows Server(R) 2008 R2 (Standard and Enterprise editions)
For the large (500+ Managed Systems):
 Windows Server(R) 2008 (includes Standard, Enterprise, and Web editions
NOTE: If you run Internet Explorer in Protected Mode on Windows Server 2008, Internet Explorer cannot gain write access to
the files in a user's profile or system locations. Due to this reason, the exported data from IT Assistant to these locations is not
visible in the expected location. You can view files created by IT Assistant on the user's profile from the virtualized "UserProfile"
folder ("%userprofile%\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized\{system drive
letter}\Users\{username}").
For more information on this issue, see:
"http://msdn.microsoft.com/library/default.asp?url=/library/en-us/IETechCol/dnwebgen/ProtectedMode.asp"
 Windows Server(R) 2008 R2 (Standard and Enterprise editions)
 Windows Server 2003 with SP2
 Windows Server 2003 R2 (Standard and Enterprise Editions)
NOTE: IT Assistant can be installed on Dell systems running Windows 2008 R2 x64 and Windows 7.0 x64 operating systems with
WOW64 component enabled.
NOTE: On 64 bit operating systems with WOW64 component, IT Assistant can be launched only in 32-bit Web browsers.
NOTE: If you have a problem when launching any URL using an IPv6 Link Local address, see the browser and/or Operating System
documentation.
Recommended Minimum Hardware Configuration for IT Assistant (by Enterprise Size)
For small, up to 500 managed systems:
 Processor: 1 processor (1.8-GHz minimum)
 Memory: 1-2 GB
 Disk Space: at least 4 GB
For the large, 500+ managed systems:
 Processor: 2 to 4 processors (800-MHz minimum)
 Memory: 2-4 GB
 Disk Space: as much as 10 GB
Note: The disk space needed may increase based on the following:
 Number of Dell Update Packages you import for software update.
 Number of MSI files you import for software deployment
 Amount of performance monitoring sample data you collect
Recommended Operating System Updates
 If you have set up WMI discovery and enter incorrect credentials, the memory consumed by the IT
Assistant services keeps increasing. After running for a few days, this could cause IT Assistant services to
crash due to insufficient memory. This has been traced to memory leaks in the underlying COM libraries.