Owner's Manual
6.
Close the browser and launch IT Assistant in a new browser window. [189345]
Software Deployment on a managed server running Linux operating system with only Online Diagnostics
tool installed will upgrade only the components of the Online Diagnostics tool. OpenManage Server
Administrator components will not be installed. Running the task again will install OpenManage Server
Administrator components. [167175]
IT Assistant Virtual Machine Report will provide information of Guest Virtual Machines running on
VMware ESX Servers only. This will not report the information of Guest Virtual Machines running on a
Microsoft® Hyper-V Server or Microsoft® Windows Server 2008 Enterprise servers [230058].
The IT Assistant alerts will not be processed for about an hour if you upgrade to IT Assistant 8.8 on a
management station running on certain time zones such as "AUS Eastern Standard Time," "Tasmania
Standard Time" and so on.
This will affect only those alerts that are:
1.
already there in IT Assistant
2.
received within an hour before upgrading to IT Assistant 8.8.[227869]
Following issues will be seen when IT Assistant is upgraded to IT Assistant 8.8 in AUS Eastern Standard
Time (Canberra, Melbourne, Sydney), Tasmania Standard Time (Hobart) and New Zealand Standard Time
(Auckland, Wellington) time zones.
1.
Alert Logs: In DST period, an already existing alert will be ignored from the same device for one hour.
2.
Scheduled tasks: In DST period, all the:
Hourly tasks (tasks scheduled to run every 'n' hours) will skip the next schedule cycle.
Periodic tasks (tasks scheduled to run every 'n' minutes) will resume after one hour.
In non-DST period, all the hourly and periodic tasks run immediately after upgrade and continue normal
cycle.
To fix the issue in DST period, edit the tasks manually to start them in the next schedule cycle.
To fix the issue in non-DST period, remove the tasks manually before starting the upgrade. After upgrade,
add the tasks manually to start them in the next schedule cycle. [240902]
If "Log On" account of "DSM IT Assistant Connection Service" or "DSM IT Assistant Network Monitor"
services are changed, the following user rights must be assigned for the "Log On" account –
"Adjust memory quotas for a process"
"Replace a process level token"
If the "Log On" account is missing the above user rights, the IT Assistant tasks will fail to execute.
To assign user rights to an account on the local computer-
1.
From the "Start" menu, point to "Administrative Tools," and then click "Local Security Policy.
2.
In the "Local Security Settings" dialog box, double-click "Local Policies", and then double-click "User
Rights Assignment."
3.
In the details pane, double-click "Adjust memory quotas for a Process."
4.
Click "Add User or Group," and, in the "Enter the object names to select box type the user or group
name" to which you want to assign the user right and click "Ok."
5.
Click "Ok" again and double-click "Replace a process level token" in the "Details" pane.
6.
Click "Add User or Group" and in the "Enter the object names to select box type the user or group name"
to which you want to assign the user right and click "Ok".[239550]
Launching IT Assistant on two or more tabs in a single browser window is not supported. First instance of
IT Assistant on a tab will stop working if second instance of IT Assistant is launched on another tab in the
same browser window. Close the browser and launch IT Assistant in a new browser window.[187750]
If user manually changes the hostname of the server which has already been discovered in IT Assistant, then
duplicate entries will appear in the device list corresponding to the IP address of the device whose hostname
has been changed. The new hostname also corresponds to same IP address and the duplicate entry of the
earlier hostname is not automatically deleted. ITA will display both the new and the old hostnames.[247879]
If a server is discovered using both SNMP and IPMI (in-band and out-of-band IP addresses respectively) IT
Assistant will correlate the two and display a single device under the "Servers" group in the devices view. If
IPMI is then disabled, a new device would appear under the "Unknown" group, corresponding to the out-of-
band interface.
The device details under the Servers group will continue to display the out-of-band IP address as well. After