Owner's Manual

76 Installing, Uninstalling, and Upgrading Dell OpenManage IT Assistant

Upgrading from Previous Version of IT Assistant

The Dell OpenManage Management Station installer program detects

whether you currently have an upgradable version of IT Assistant on your

system. All the features appropriate for the system are pre-selected during an

upgrade.

Only IT Assistant versions 6.2 and later support upgrades from previous

versions. IT Assistant does not support a direct upgrade from version 6.x to

version 8.9. If you want to retain information in the IT Assistant database,

first upgrade IT Assistant version 6.x to version 7.0 and then to IT Assistant

version 8.9. When upgrading from IT Assistant version 6.x to version 7.2,

qualify the CIM user names. This qualification is necessary because CIM is

enabled/disabled only per discovery range and requires each CIM user to be

qualified with a domain, or local host if no trusted domain is configured. It is

critical to provide this qualification when configuring CIM through a

discovery range (for example: <domain\username>,

or <localhost\username>) to authenticate and use the CIM protocol.

NOTE: Upgrade may require a reboot if the files to be upgraded are in use. This is a

typical Windows installer behavior. It is recommended that you reboot the system

when prompted.

NOTE: While upgrading to IT Assistant version 8.9, if you also plan to upgrade the

Microsoft SQL server, see "Selecting the SQL Server 2008 R2 Express Edition Default

Database or SQL Server 2008 R2" on page 57 for the appropriate combination of the

operating system and SQL Server.

Upgrading IT Assistant version 7.x to IT Assistant version 8.9

To upgrade IT Assistant version 7.x to IT Assistant version 8.9:

Navigate to the \

SYSMGMT\ManagementStation\windows\ITAssistant

directory on the IT Assistant installer folder and double-click

setup.exe

If the installation program starts automatically, the

Dell OpenManage

Install

screen is displayed. Select

Dell OpenManage Management

Station

and click

Install

to install IT Assistant.

The installer automatically runs the prerequisite checker and scans your

system for any missing dependencies, such as whether you have SNMP

installed or have a supported database application. If a dependency is

missing, an information window displays any relevant informational,