Owner's Manual

What’s New for Dell OpenManage IT Assistant Version 8.9 37
Express Service Code
In addition to the service tag; now, IT Assistant displays Express Service code
for PowerEdge servers running OpenManage Server Administrator version 6.4
or later. Express service code is a reportable attribute.
An Express Service Code is a mathematical conversion of System Service Tag
into a purely numeric format allowing for easy entry into Dell's automated
call-routing system. You can enter this number, using a touch-tone
telephone, into the automated call-routing system when contacting Dell for
assistance.
The Express Service Code routes calls to the appropriate service queue,
thereby offering the following advantages:
• It helps avoid numerous transfers of your call.
• It reduces the possibility for misdiagnosis because calls are transferred
directly to the correctly trained specialist.
• It reduces menu selections, which keeps customer from choosing
complicated telephone menus, shortening their overall wait time.
The Express Service Code is converted back to a System Service Tag and
automatically places system configuration into the technician's support
applications once customers are connected.
Support for New Alerts
IT Assistant can receive the following new alerts from Dell OpenManage
Storage Management:
• Alerts for enablement of controller encryption and switching encryption
mode between Dell Key Management and Local Key Management.
• Alerts creating and resizing of enhanced cache controllers.
• Alert for battery discharging controller.
IT Assistant 8.7
Red Hat Enterprise Linux 5.5
IT Assistant can discover and manage servers installed with Red Hat
Enterprise Linux 5.5 operating system. You must also install the required Dell
OpenManage software from the OpenManage product suite to discover and
manage devices.