Owner's Manual
28 IT Assistant has been declared "End Of Life" : 01 Jan 2013
Application Launch
IT Assistant provides a consolidated launch point for the following Dell systems
management applications: Server Administrator, Array Manager, Remote
Access Console, CMC Console, Dell OpenManage Switch Administrator,
Digital keyboard/video/mouse (KVM), printers, tapes, storage devices,
Intelligent Platform Management Interface (IPMI) devices, and client
systems. For more information, see the Application Launch topic in the
IT Assistant Online Help.
NOTE: Network Address Translation (NAT) is not a supported configuration on
IT Assistant. Therefore, application launch does not work in conjunction with NAT,
even though IT Assistant successfully discovers the managed systems. You should
use IT Assistant to connect only to the IP address with which a system was
discovered. Other IP addresses available on the system may not be accessible
to IT Assistant. In many implementations, such as a server farm or load balancer
implementation, the system will be behind a NAT. In such environments, IT Assistant
will fail to connect to Server Administrator running on those systems.
Troubleshooting Tool
A graphical troubleshooting tool is available at To ol sTroubleshooting Tool to
diagnose and resolve discovery and configuration problems, including SNMP
and Common Information Model (CIM) related issues. You can also use the
tool to test device and e-mail connectivity.
For more information, see the IT Assistant Online Help.
User Preferences
User Preferences are independent of user privileges. For example, you can use
this feature to customize your view of the device groups or to select a default
filter when you visit the alert logs view. You can access this feature from
ToolsUser Preferences. For more information on how to use this feature,
see “User Preferences — Customizing the IT Assistant User Interface” in the
Online Help.