Owner's Manual

254 Frequently Asked Questions
I am not able to receive Array
Manager and Storage
Management Service events.
Storage Management Services and Array Manager do
not support CIM. Therefore, IT Assistant does not
receive events from storage devices using CIM.
To receive storage events, configure Array Manager
and Storage Management Service to send SNMP-
based events.
I am unable to see the latest
data on the Tas ks tree.
If you are seeing outdated data or if the data is
missing, press F5 to manually refresh the IT Assistant
user interface.
I am unable to receive
VMware ESX Server 3.x traps.
Check the management station and the VMware ESX
Server settings.
Management station settings:
• Unblock firewall for the SNMP service.
• Ensure that the community name is set correctly.
• Ensure that the Accept SNMP packet from any host or
Accept SNMP packet from this host is set with the
VMware ESX Server.
• Ensure that the SNMP and the SNMP trap services are
running.
VMware ESX Server settings:
• Unblock firewall for the SNMP service.
• Ensure
/etc/snmp/snmpd.conf is configured
correctly on the host.
trapcommunity <management console
trap community name>
trapsink <Mgmt console IP> <Mgmt
console community name>
• Ensure that the path to the VMware SNMP agent is
set and is valid on the host.
dlmod SNMPESX /usr/lib/vmware/snmp/
libSNMPESX.so
• Ensure that the VMware MIBs are in the expected
path on the host, or copy the MIB from cp
Question Answer