Owner's Manual

Frequently Asked Questions 253
Miscellaneous
Question Answer
I want to run another
application on the port on
which the IT Assistant
Netmon Service is installed.
Do I have to uninstall and
reinstall IT Assistant?
The port number for the DSM IT Assistant Network
Monitor service is defined using the Microsoft
Windows registry key HKLM\Dell Computer
Corporation\Dell OpenManage IT
Assistant\Network Monitoring
Service\PortNumber
. Change the value of
this key and restart the DSM IT Assistant Connection
Service and the DSM IT Assistant Network Monitor
services.
What are the names of the
various IT Assistant services?
The names of the IT Assistant services are:
• DSM IT Assistant Network Monitor
• DSM IT Assistant Connection Service
I have redundant entries for
Dell PowerConnect
switches—one under the
Unknown category and the
other under Network Devices
as Switch Object.
When IT Assistant discovers the PowerConnect
switch with its IP address configured, but SNMP not
configured, it classifies this object under the
Unknown group as an Unknown device. However,
when you configure SNMP on the switch, and click
Refresh Inventory, IT Assistant reclassifies the switch
as a Switch Object under the Network Devices
category, but does not delete the Unknown entry. You
must delete the redundant Unknown entry manually.
The RAC Console
Application Launch is not
available for my systems.
If you have discovered your systems using CIM
instead of SNMP, then the RAC Console Application
Launch will not be available.
I am unable to receive traps
from the Dell OpenManage
Server Administrator Storage
Management Service from my
Linux systems.
Ensure that the snmpd.conf file is not set to send
SNMP traps in version 2 format. IT Assistant does not
recognize the SNMP version 2 format.
Ensure that the trap format is set to
trapsink
hostname <community string>
.
NOTE: trapsink sends SNMP version 1 traps
trap2sink sends SNMP version 2 traps.