Owner's Manual

Frequently Asked Questions 245
IT Assistant Services
Question Answer
How does IT Assistant resolve the
names of discovered systems?
See "Name Resolution" in the Dell
OpenManage IT Assistant Online Help.
Why am I experiencing a slow logon
process after rebooting my system?
Are IT Assistant Services causing
these performance issues?
Ensure that your system meets the minimum
system requirements as described in the
"Planning Your Dell OpenManage IT Assistant
Installation" on page 53.
Why does the SQL server/MSDE
process appear to consume a large
amount of the management station's
memory when viewing memory
consumption from the Task
Manager?
The Task Manager may not be reporting the
actual amount of memory that is being
consumed. To better gauge the SQL server's
memory usage, go to www.microsoft.com and
search for the knowledge base article
KB321363, which describes how SQL Server
consumes and releases memory.
Why do command line tasks fail
when the log on credentials of IT
Assistant services are changed?
If the Log On account of DSM IT Assistant
Connection Service or DSM IT Assistant
Network Monitor services are changed, the
following user rights must be assigned for the
Log On account:
• Adjust memory quota for a process
• Replace a process level token
See "Remote Microsoft SQL Server and IT
Assistant" on page 80 for more information.