Owner's Manual

236 Frequently Asked Questions
Installation Updates
Question Answer
In the IT Assistant
prerequisite checker
screen, I get an error
message while
attempting to
execute a Visual
Basic script?
Confirm that the Visual Basic files are installed correctly.
This error occurs when the Prerequisite Checker invokes the
Dell OpenManage vbstest.vbs (a Visual Basic [VB]) script to
verify the installation environment) and the script fails for
some reason.
The possible causes are as follows:
1 Incorrect Internet Explorer Security settings.
In the Internet Explorer, ensure that the following are enabled:
•
Active Scripting
Select Too ls  Internet Options  Security  Custom
Level  Scripting  Active Scripting  Enable .
•
Scripting of Java Applets
Select Too ls  Internet Options  Security  Custom
Level  Scripting  Scripting of Java Applets  Enable .
2 Windows Scripting Host (WSH) has disabled the running of
VB scripts.
By default, WSH is installed during the operating system
installation. WSH can be configured to prevent scripts with a
.vbs extension from being run.
On the Desktop, right-click
My Computer and then select
Open  Tool s  Folder Options  File Types .
Look for the extension
VBS and verify that File Types is set to
VBScript Script File .
If the file type is not set, then click
Change and choose
Microsoft Windows Based Script Host as the application that
runs the script.
3 WSH is the wrong version, or is corrupted, or is not installed.
By default, WSH is installed during the operating system
installation. To download the current WSH version, go to the
Microsoft MSDN website.
4 The Scrrun.dll file may not be registered. Register it manually
by running the following command:
regsvr32 Scrrun.dll