Owner's Manual

232 Frequently Asked Questions
Why can’t I see a status
update for a device on
the IT Assistant user
interface (UI)?
If IT Assistant detects that the global status of a device
has NOT changed on a scheduled status poll, then it will
not send a message to the UI. Also, IT Assistant will not
send a message to the UI when it checks the status after
an incoming event for that device. This behavior is to
optimally use resources and to increase the processing
speed of the other messages that are sent to the user.
If you are inspecting the device summary or device details
at that very moment, the information about the last status
time or the individual agent status will not be
automatically refreshed. Refresh the view or click another
device to automatically load the latest information from
the database.
How do I know when IT
Assistant is finished
discovering systems?
IT Assistant provides discovery cycle progress
information. In the IT Assistant UI, go to Discovery and
MonitoringLogs. See also "Discovery and Monitoring
Logs—Resolving Discovery Issues" in the Dell
OpenManage IT Assistant Online Help.
I received a message
stating that IT Assistant
can’t communicate with
the remote device. What
caused this problem?
IT Assistant was unable to connect to the remote agent
or device. Use the Troubleshooting Tool to resolve the
issue by running Ping, CIM, and SNMP Connectivity
tests and the Name Resolution test. In the IT Assistant
UI, go to Tools Troubleshooting Tool. See
"Troubleshooting Tools—Finding and Resolving
Discovery Issues" in the Dell OpenManage IT Assistant
Online Help.
Why do I get an error
message when launching
applications from the
right-click Device Tree?
Certain applications (for example, Dell OpenManage
Server Administrator Storage Management Services and
Digital KVM Console) must be installed on the system
running the IT Assistant UI before they can be launched
from IT Assistant.
Question Answer