Owner's Manual

Frequently Asked Questions 231
12
Frequently Asked Questions
Top IT Assistant Questions
The following table lists frequently asked questions and answers.
Question Answer
The iDRAC App Launch is
not visible with in-band
SNMP in ITA for the 11G
Server?
"Rac Console" Application launch will not be visible for
the PExx1x (11 Generations) servers when discovered
using SNMP. This is a known issue and there will be no
further updates to ITA 8.x to address it. Refer to Readme
for workaround.
What User Datagram
Protocol (UDP)/
Transmission Control
Protocol (TCP) ports does
IT Assistant use?
See "IT Assistant UDP/TCP Default Ports" on page 222
for more information.
I just did a system update;
why don’t I see the
updated version in the IT
Assistant inventory?
All the data that IT Assistant displays in the system list is
stored in the data repository, which is refreshed during
each inventory cycle. If you perform an update, IT
Assistant reports that change after the next inventory
cycle. To refresh the inventory of the device before the
next scheduled inventory cycle, right-click the device
with the outdated version in the Device Tree view and
click Refresh Inventory.
NOTE: It may take several minutes for the inventory to
display the updated version, so it is recommended that
you wait 5 - 10 minutes before requesting an inventory of
the device.
I just shut down a system.
Why does IT Assistant still
show it as awake?
IT Assistant updates a system’s up/down status only
during a status poll of the system, during a discovery of
the system, or when IT Assistant receives an event from
the system.