Dell OpenManage IT Assistant Version 8.
Notes and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. __________________ Information in this publication is subject to change without notice. © 2013 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Contents 1 IT Assistant has been declared "End Of Life" : 01 Jan 2013 . . . . . . . . . . . . Introducing Dell OpenManage IT Assistant . . . . . . . 17 . . . . . . . . . . . 17 . . . . . . . . . . . . . . 18 Simplifying System Administration Identify the Systems for Remote Management . . Generate a Consolidated View of All Your Systems . . . . . . . . . Create Alert Filters and Actions . . . . . . . . . 18 . . . . . . . . . . 18 Create Customized Discovery and Inventory Reports . . . . . . .
User Authentication. Dynamic Groups . . . . . . . . . . . . . . . . 25 . . . . . . . . . . . . . . . . . . 25 Inventory Information . Reporting . . . . . . . . . . . . . . . 25 . . . . . . . . . . . . . . . . . . . . . . 26 Task Management . . . . . . . . . . . . . . . . . 26 Software Updates . . . . . . . . . . . . . . . . . . 27 Power and Performance Monitoring . Application Launch . . . . . . . 27 . . . . . . . . . . . . . . . . . 28 Troubleshooting Tool User Preferences . . . . . .
4 IT Assistant 8.3 . . . . . . . . . . . . . . . . . . . 42 IT Assistant 8.2 . . . . . . . . . . . . . . . . . . . 45 IT Assistant 8.1 . . . . . . . . . . . . . . . . . . . 46 IT Assistant 8.0 . . . . . . . . . . . . . . . . . . . 49 Deprecated Feature . . . . . . . . . . . . . . . . . . . 52 Planning Your Dell OpenManage IT Assistant Installation . . . . . . . . . . . . . Decisions That You Make Before Installation Primary Planning Questions . . . . . . 53 . . . . . . . . . . . . . .
5 Installing, Uninstalling, and Upgrading Dell OpenManage IT Assistant . . . . . . . TCP/IP Protocol Support . 69 . . . . . . . . . . . . . . 69 Setting Up or Enabling Protocols for Agent Communication . . . . . . . . . . . . . . . . . . . . . . 70 . . . . . . . . . . . . . . . . . . . . 71 Installing SNMP on the IT Assistant System Enabling CIM . . . . . . . . . . . 72 Prerequisite Checker . . . . . . . . . . . . . . . . . . 72 Installing IT Assistant . . . . . . . . . . . . . . . . . .
6 Configuring Dell OpenManage IT Assistant to Monitor Your Systems . . . . . . . . . . . . . . . . . . . . . . IT Assistant in Real-World User Scenarios . . . . . . . Running Applications That Require Different Versions of the JRE On Your System . . . . . 89 . . . 90 . . . . . 90 . . . . . . . . . . . . . . . . . . . . 91 Ensure That Agents and Instrumentation Are Installed and Running . . . . . . . . . . . . . Start IT Assistant . 89 Configuring SNMP for System Manageability . . . . . . . .
Decisions to be Made Prior to Configuring IT Assistant Discovery . . . . . . . . . . . . . . 101 . . . . 102 . . . . . . . 102 Systems Management Protocols Needed for Jane’s Network . . . . . . . . . . . . Initial Tasks for Finding Systems on Jane’s Network . . . . . . . . . . . Using IT Assistant to Find and Manage Jane’s Networked Systems . . . . . . . . . . . . 103 . . . . . . . . . 103 . . . . . . . . . . 104 Configuring Discovery Settings .
Creating Alert Action Filters and Alert Actions for Tom’s Large Enterprise . . . . . . . . . . . . . . . . Tom’s Administrators . . 126 . . . . . . . . . . . . . . . . 127 Creating an Alert Action Filter Notification Alert Actions in the Enterprise Environment . . . . . . . . . . . . . . . . Creating an Alert Action . . . . 130 . . . . . . . . . . . . . . 130 Using IPMI Discovery in Tom’s Enterprise-Size Business . . . . . . . . . . . . . . . . . . . . .
8 Software Updates . . . . . . . . . . . . . . . . . Using Software Web Updates . . . . . . . . . . . . . Synchronizing IT Assistant With the Dell Website. . . . . . . . . . . . . . . . . . . . Comparing the Update Packages in the Repositories With Those On the Dell Website. . . . . . . . . . . . . . . Importing Packages From the Online Repository . . . . . . . . . . . . . . . . . 155 . . 155 . . . . . . . 156 Using the Server Updates Media . . . . . . . . .
Creating a Software Deployment Task . Using Software Updates . . . . . . . 171 . . . . . . . . . . . . . . . . 173 . . . . . . . . . 173 . . . . . . . . . . . . . 174 . . . . . . . . . . . . . . . . . . 174 Creating a Software Update Task Exporting and Importing Tasks Exporting Tasks . 10 Reporting . . . . . . . . . . . . . . . . . . . . . . . . Ready-made Reports . Custom Reporting 175 . . . . . . . . . . . . . . . . . . 175 . . . . . . . . . . . . . . . . . . . .
Securing the Managed System’s Operating System . . . . . . . . . . . . . . . . . Choosing the Most Secure Managed System Server Protocol . . . . . . . . . . . . . . . . . . 215 . . . . . 215 . . . . . . . . 216 CIM Monitoring, DCOM, and Windows Authentication . . . . . . . . . . . . . Security and the SNMP Protocol . Ensuring Database Security When Using IT Assistant . . . . . . . . . . . . . . . . . . . . 218 . . . . . . . 219 . . . . . . . . . .
IT Assistant User Interface Alert Management . . . . . . . . . . . . . . . . 240 . . . . . . . . . . . . . . . . . . . 244 IT Assistant Services IT Assistant Discovery . 246 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251 . . . . . . . . . . . . . . . . . 252 . . . . . . . . . . . . . . . . . . . . . 253 Performance Monitoring IPMI Discovery Support Miscellaneous . 245 . . . . . . . . . . . . . . . . . .
Setting Up SNMP on SUSE Linux Enterprise Server . . . . . . . . . . . . . . . . . . . . . Setting Up SNMP on VMware ESX 3.5 server to Send Traps to IT Assistant . . . . . . . . . . . . . . 267 . . . 267 Setting Up SNMP on VMware ESX Server 4.0 and Later For Discovery . . . . . . . . . . . . . . . . Setting Up CIM . . . 268 . . . . . . . . . . . . . . . . . . . . 271 . . . 271 . . . . . . . . . . . . . . . . . 275 Setting Up CIM on Your Managed Systems Configuring the IPMI .
C Status Indicators . . . . . . . . . . . . . . . . . . Device Group Status and Health Indicators . . . . 290 . . . . . . . . . . . . . . . . . . . . . 291 Alert Severity Indicators 291 . . . . . . . . . . . . . . Alert Acknowledgement Indicators . . . . . . . . 291 Alert Action Indicators . . . . . . . . . . . . . . . 291 Task Scheduling Indicators . . . . . . . . . . . . . . . 292 Execution Logs Indicators . . . . . . . . . . . . . . . . 292 Task Execution Log Indicators . . . . . .
Contents
1 IT Assistant has been declared "End Of Life" : 01 Jan 2013 Dell System Management (OpenManage) 7.2 is the last version supporting IT Assistant (ITA). Starting Systems Management 7.2, the availability of IT Assistant on the System Management Tools and Documentation (SMTD) DVD is removed. There are no future versions planned for ITA. We recommend to use Dell OpenManage Essentials (OME) as replacement for ITA. You can directly upgrade your existing ITA to OME.
Identify the Systems for Remote Management IT Assistant performs discovery and status polling, allowing system administrators to identify systems and devices on a network by host name, IP address, or IP subnet range. During a status poll, IT Assistant queries the health, or status, of a system and its components. Information that is gathered during discovery and status polling is displayed in the management console and written to the IT Assistant database.
filter with a corresponding e-mail action, the administrator is e-mailed if a fan reaches the defined status. The administrator can then act on the notification by using IT Assistant to shut down the system, if necessary, or launch Server Administrator to troubleshoot the problem. See the "Creating Alert Action Filters and Alert Actions for Jane’s Small-to-Medium Size Business" on page 111.
Create Customized Discovery and Inventory Reports Using IT Assistant’s report wizard, you can create customized reports for any device or group across the enterprise. These reports can contain device inventory information based on a broad selection of attributes. For example, you can create a report that lists details for each add-on card in all systems in a group, including bus speed and width, manufacturer, and slot length and/or number.
Install Dell Agents on Dell Systems IT Assistant provides an integrated method to install Dell OpenManage Server Administrator on supported Dell systems. Server Administrator provides a comprehensive, one-to-one systems management solution and is designed for system administrators to manage systems locally and remotely on a network.
2607 IT Assistant User Interface IT Assistant Management Station DSM IT Assistant Connection Service CIM/WMI SNMP Printer/Tape/ KVM IPMI-Enabled Device SNMP UPS RAC 162 161 Dell System 162 623 Dell|EMC Storage Device SNMP Dynamically assigned 1024– IPMI 161 SNMP 162 161 443 162 SNMP/NaviCLI 162 6389 65535 DSM IT Assistant Network Monitor PDU Managed systems NOTE: The numbers in the above figure are the port numbers used by IT Assistant to communicate with the managed systems.
User Interface The IT Assistant UI provides a graphical user view of the information gathered by the IT Assistant Services Tier. This information depicts the overall health and configuration details of each system in the managed group. From the IT Assistant UI, you can perform a wide variety of configuration and management tasks, such as specifying systems to discover, creating alert filters and actions, and power-cycling systems. The IT Assistant UI is based on Sun Microsystems, Java technology.
In this guide, the terms IT Assistant system or network management station are used to identify the system on which the IT Assistant software is installed. If you are configuring the Simple Network Management Protocol (SNMP) agent on a managed system, trap destinations for the SNMP service must point to the host name or IP address of the system where IT Assistant is installed.
Single Sign-On IT Assistant supports Single Sign-On on Dell systems running supported Windows operating systems. Use Single Sign-On to bypass the login page and directly access IT Assistant by clicking the IT Assistant icon on your desktop. The desktop icon queries the registry to see if the Automatic Logon with current username and password option is enabled in Internet Explorer. If this option is enabled, then Single Sign-On is executed; otherwise, the normal login page is displayed.
Reporting IT Assistant offers a customizable reporting feature that gathers data from the IT Assistant database. Report results are based on the data gathered in the last discovery and/or inventory cycle. The report interface wizard is designed to allow you to select actual fields in the IT Assistant database.
Software Updates IT Assistant allows you to manage your hardware and software from a single console. You can also update the BIOS, firmware, and drivers using IT Assistant. IT Assistant uses Dell Update Packages and bundles (System Update Sets) to update the drivers and firmware. You can import the packages either from the Dell Server Updates media or the Dell website at support.dell.com to a central repository in IT Assistant.
Application Launch IT Assistant provides a consolidated launch point for the following Dell systems management applications: Server Administrator, Array Manager, Remote Access Console, CMC Console, Dell OpenManage Switch Administrator, Digital keyboard/video/mouse (KVM), printers, tapes, storage devices, Intelligent Platform Management Interface (IPMI) devices, and client systems. For more information, see the Application Launch topic in the IT Assistant Online Help.
Privilege Levels in the IT Assistant UI IT Assistant provides different privileges to its three user levels who can perform various tasks using the windows, dialogs, and wizards in the UI. The three user levels are: User, Power User, and Administrator. • Users have read-only access to IT Assistant.
• The Dell OpenManage Server Administrator SNMP Reference Guide documents the Server Administrator SNMP management information base (MIB). The MIB defines variables that extend the standard MIB to cover the capabilities of systems management agents. • The Dell OpenManage Server Administrator CIM Reference Guide documents the Server Administrator CIM provider, an extension of the standard management object format (MOF) file. The CIM provider MOF documents supported classes of management objects.
IT Assistant has been declared "End Of Life" : 01 Jan 2013 31
IT Assistant has been declared "End Of Life" : 01 Jan 2013
Getting Started With Dell OpenManage IT Assistant 2 You can use Dell OpenManage IT Assistant to monitor and manage systems on a local area network (LAN) or a wide area network (WAN), as well as identify the groups of systems that you want to manage remotely and consolidate your view of all systems, giving you a central launch point for managing these systems. Management station is the system where IT Assistant is installed.
4 "Configure IT Assistant to monitor your systems" — IT Assistant can perform a variety of tasks for each system in your network. To be able to perform these tasks, configure IT Assistant to: • Discover systems, printers, switches, and storage devices. For more information, see "Configuring Discovery Settings" on page 103. • Collect inventory information about memory, processor, power supply, embedded devices, and software and firmware versions.
3 What’s New for Dell OpenManage IT Assistant Version 8.9 Dell OpenManage IT Assistant does not support new devices such as Fiber Channel Switches. You can use Dell Management Console to manage and monitor these devices. The Dell Management Console User’s Guide has information about installing, configuring, and using Dell Management Console. Dell Management Console is a Web-based systems management software that enables you to discover and inventory devices on your network.
Express Service Code In addition to the Express Service Code for PowerEdge servers; IT Assistant displays Chassis Express Service code and Chassis Service Tag for PowerEdge Blade servers running OpenManage Server Administrator version 6.5 or later. You can also see Enclosure specific Express service code in the Details tab.
Express Service Code In addition to the service tag; now, IT Assistant displays Express Service code for PowerEdge servers running OpenManage Server Administrator version 6.4 or later. Express service code is a reportable attribute. An Express Service Code is a mathematical conversion of System Service Tag into a purely numeric format allowing for easy entry into Dell's automated call-routing system.
SUSE Linux Enterprise Server 11 SP1 IT Assistant can discover and manage servers installed with SUSE Linux Enterprise Server 11 SP1 operating system. You must also install the required Dell OpenManage software from the OpenManage product suite to discover and manage devices. Enhancement to Microsoft Windows 7 Support You can install IT Assistant management station on Microsoft Windows 7 x86 operating system.
Integrated Secure Digital (SD) Card Traps The new generation Dell PowerEdge systems (yx1x) use internal SD cards for embedded hypervisor and vFlash media. IT Assistant can discover and monitor the health and redundancy status of SD cards. Similar to other SNMP traps, you can associate alerts actions such as, e-mail notification or launch an application for the SD card related traps. NOTE: In the server name format yxxx; y denotes alphabets, for example M, R, or T; and x denotes numbers.
IT Assistant 8.5 Enhanced Software Deployment Using IT Assistant NOTE: This document contains information on installing and using the Remote Enablement feature of Dell OpenManage Server Administrator. It also contains information on using the Dell OpenManage Server Administrator Web Server to manage remote nodes. The Remote Enablement feature is currently supported only on Microsoft Windows, Windows Server 2008 with Hyper-V role, VMware ESX, and Citrix XenServer 5.6 operating systems.
Enhanced Software Update MD Array Discovery Starting with IT Assistant 8.5, you no longer need to upgrade IT Assistant to support new MD arrays. Support for VMware ESX 4.0 Starting with IT Assistant 8.5, you can also manage VMware ESX 4.0 hosts. However, on an unconfigured operating system installation, IT Assistant categorizes the ESX 4.0 hosts under the Unknown group. To enable categorization of ESX 4.
Secure Shell (SSH) Connectivity Troubleshooting The troubleshooting tool of IT Assistant has been enhanced to detect the cause of SSH connection failure. You can use the SSH troubleshooting feature of IT Assistant to determine failures such as incorrect credentials, SSH daemon not running, SSH port blocked by the firewall, SSH not running on the configured port and so on, for Linux systems.
• Microsoft Hyper-V Server 2008 • Windows Server 2008 with Hyper-V role and • Citrix XenServer 5.0 - 5.6 Table 3-1. IT Assistant Support for Virtualization Virtualization Environment IT Assistant Features Supported IT Assistant Features Not Supported VMware Grouping of host and guests on Performance monitoring ESX Server 3.
Table 3-1.
New Search Criterion for Dynamic Groups Created Using IT Assistant You can now use the System Revision Number criterion for searching devices in a new group. Also, you can combine this criteria with ‘System Model’ for retrieving information on devices that are part of new groups. For example, search for devices that have System Model 1900 and System Revision Number II for retrieving a list of all Dell PowerEdge 1900 II servers. IT Assistant 8.
IT Assistant automatically updates the host configuration if a virtual machine moves from one host to another. You are not required to manually refresh the inventory of the source or destination hosts to reflect the change in hosts. NOTE: IT Assistant automatically displays the new status of the virtual machine provided you set the trap destination correctly in the host system. For more information, see the VMware Basic Administration Guide at support.dell.com/manuals. IT Assistant 8.
VMware ESX Server Integration You can use IT Assistant to discover and monitor VMware ESX Server version 3.x, as well as to retrieve information about the associated virtual machines through Simple Network Management Protocol (SNMP). See "Setting Up SNMP on VMware ESX 3.5 server to Send Traps to IT Assistant" on page 267 for more information. You can discover multiple virtual machines in your network environment using IT Assistant, and view them in the device tree with the other devices in your network.
Click View Refresh in the Devices view to: • View the virtual machines’ names in the Device Details page of the host; if you have discovered the host before the virtual machines. • Move the virtual machines’ names from Unknown to Guest Devices under VMware ESX Server in the device tree; if you have discovered the virtual machine before the host.
IT Assistant 8.0 Storage Integration Starting with IT Assistant 8.0, you can use IT Assistant to: • Discover, monitor, and display Dell PowerVault Modular Disk storage arrays, such as the PowerVault MD3000. • Display the inventory information for the Modular Disk storage arrays, such as name, model, firmware version, configured disk space, and so on.
IT Assistant discovers and classifies the BMC of the discovered system through IPMI. However, if the Dell agent is installed on this system, IT Assistant will correlate the information with the discovered system through the service tag.
Favorite Application Launch IT Assistant supports launching user-configured applications for multiple devices or a group of devices, such as printers and switches. For more information, see the Dell OpenManage IT Assistant Online Help. Storage Integration IT Assistant discovers Dell|EMC arrays in your storage environment and displays them in the Dell|EMC Arrays category present in the Storage Devices group. For more information, see the Dell OpenManage IT Assistant Online Help.
DMI Support IT Assistant no longer supports the Desktop Management Interface (DMI) protocol. As a result, systems running DMI using Dell OpenManage Server Agent 4.5.1 (and earlier) and Dell OpenManage Client Instrumentation 6.0 (and earlier) are not discovered by IT Assistant. Power Control Tasks Starting with IT Assistant 8.0 and later, before trying SNMP power control tasks, IT Assistant will try the omremote command on the managed system.
Planning Your Dell OpenManage IT Assistant Installation 4 It is important to plan before installing Dell OpenManage IT Assistant. Depending on your company's network management objectives, you could use IT Assistant: • primarily as a discovery and status polling tool that quickly scans the network to retrieve managed system information. • to receive and forward alerts to support personnel about problems on specific managed systems.
• Systems management protocol(s) • Agents for your managed systems NOTE: This document assumes that your systems are connected through a TCP/IP network and makes no assumption regarding your network's complexity or whether you are already using any systems management applications. In addition, no assumption is made regarding the type of systems and devices that exist on your network.
Selecting the Operating System You can install IT Assistant on any system that is running an operating system listed in Table 4-1. Table 4-1.
Selecting a Hardware Configuration The hardware configuration you choose must meet or exceed the recommended configuration for IT Assistant. Depending on your specific IT Assistant deployment and your network environment, it may be advisable to exceed the recommended configurations for processor speed, amount of memory, and hard-drive space.
Selecting the SQL Server 2008 R2 Express Edition Default Database or SQL Server 2008 R2 In general, the number of systems you expect to manage and the number of alerts you expect from your managed systems determine the database to use with IT Assistant. If you will be managing fewer than 500 systems, the SQL Server-compliant default database that ships with IT Assistant, SQL Server 2008 R2 Express Edition, is most likely a suitable data repository.
Determining Systems Management Protocols One of the most important decisions you will make in planning your IT Assistant installation is determining the protocols to use with IT Assistant. In general, your choice of protocols is determined by the systems you want to monitor and the respective agent protocols they support.
IPMI Intelligent Platform Management Interface (IPMI) operates independently of the operating system and allows administrators to manage a system remotely even in the absence of the operating system or the systems management software, or even if the monitored system is not powered on. IPMI can also function when the operating system has started, and offers enhanced features when used with the systems management software.
you can choose, in most cases, to replace or upgrade these agents with those that support newer protocols. Table 4-3 lists a number of agents and instrumentation that may be installed on Dell clients and servers. As long as the corresponding protocol is enabled in IT Assistant, these systems can be discovered and managed on your network. Agent is a general term applied to the software components of systems management instrumentation.
Table 4-3. Devices and Agents Supported by IT Assistant (continued) Device Version(s) Supported Auto Discoverable Alerting ERA, ERA/O 1.0 and later Yes Yes iDRAC 1.0 and later Yes Yes CMC 1.
Table 4-3. Devices and Agents Supported by IT Assistant (continued) Device Version(s) Supported Auto Discoverable Alerting PowerVault 745 N/A Yes Yes PowerVault Adaptec CIO 4.02 No Yes Dell PowerConnect Agents and PowerConnect Firmware Versions Supported by IT Assistant PowerConnect 3024 5.2.5.x, 6.0.4.x, 6.1.2.x Yes Yes PowerConnect 3048 5.2.5.x, 6.0.4.x, 6.1.2.x Yes Yes PowerConnect 3248 1.0.1.x, 2.0.0.x, 2.1.0.x Yes Yes PowerConnect 3324 1.0.0.x, 1.1.0.x, 1.2.0.
Table 4-3. Devices and Agents Supported by IT Assistant (continued) Device Version(s) Supported Auto Discoverable Alerting PowerConnect 6248P 1.0 Yes Yes PowerConnect 6224P 1.0 Yes Yes PowerConnect M6220 1.0 Yes Yes Cisco WS-CBS3032-DEL 1.0 Yes Yes Cisco WS-CBS3130G-S 1.0 Yes Yes Cisco WS-CBS3130X-S 1.
Table 4-3.
Table 4-3. Devices and Agents Supported by IT Assistant (continued) Device Version(s) Supported Auto Discoverable Alerting 3000cn N/A Yes Yes 1710n N/A Yes Yes 1600n N/A Yes Yes 1320c N/A Yes Yes 3010cn N/A Yes Yes Dell 1720/1720dn N/A Yes No 1815n N/A Yes No PowerVault 132T N/A Yes Yes PowerVault 136T N/A Yes Yes TL2000 N/A Yes Yes TL4000 N/A Yes Yes ML6000 N/A Yes Yes Tape Automation NOTE: You can configure SNMP only through the panel on the device.
Summary of Pre-Installation Decisions This section lists the major factors you must consider before installing and using IT Assistant to manage systems on your network. Table 4-4 summarizes questions raised in the previous sections, the option(s) and action(s) available, and the section of this guide where you can find the corresponding procedure for performing that action. Table 4-4.
Table 4-4. Pre-Installation Questions, Options, and Actions (continued) Question Option/Action Option/Action Should I use the default installed database (SQL Server 2008 R2 Express Edition) or should I install the Microsoft SQL Server 2008 R2 database? Generally, SQL Server 2008 R2 Express Edition is adequate if you are managing fewer than 500 systems. However, heavy event traffic or the usage of the performance monitoring subsystem may lead you to select Microsoft SQL Server 2008 R2.
Table 4-4. Pre-Installation Questions, Options, and Actions (continued) Question Option/Action How should I organize my managed systems’ IP addresses if I am using more than one systems management protocol on a subnet? Where possible, group systems using the same systems management protocol into contiguous subnets. This strategy increases manageability during the creation of IT Assistant discovery ranges.
Installing, Uninstalling, and Upgrading Dell OpenManage IT Assistant 5 When installing Dell OpenManage IT Assistant, it is important to see the latest readme.txt file at support.dell.com/manuals. This file defines the most current supported operating systems and hardware requirements for IT Assistant. In addition to meeting these requirements, there are additional IT Assistant installation requirements as well as requirements for the systems that will be managed by IT Assistant.
Installing SNMP on the IT Assistant System The SNMP service must be installed and running on the IT Assistant system. SNMP (or CIM) must also be installed on the systems that you want to discover and manage. NOTE: The following example uses Windows Server 2003 SP2 Enterprise Edition. To install SNMP Service on the management station: 1 Click the Start button. Point to Settings Control Panel Add or Remove Programs Add/Remove Windows Components.
3 Click Turn the Windows Feature On or Off on the left-hand tree. The Server Manager page appears. 4 On the right-hand side, under Features Summary, click Add Features. The Select Features dialog-box appears. 5 Locate and select SNMP Services. 6 Click Install. SNMP is now installed on your system. Starting SNMP Services To start the SNMP services: 1 Click the Start button and select Control Panel. 2 Double-click Administrative Tools. 3 Double-click Services.
Setting Up RBAC User Information IT Assistant supports role-based access control (RBAC) to define the specific operations each user can perform. However, the IT Assistant installation process does not require these user roles to be set up prior to installation. To set up RBAC users either before or after installing IT Assistant, see "Ensuring a Secure Dell OpenManage IT Assistant Installation" on page 213.
Installing IT Assistant If you are installing IT Assistant for the first time, see "Installing IT Assistant for the first time" on page 73. If you are upgrading from a previous version, see "Upgrading from Previous Version of IT Assistant" on page 76. You can download and install IT Assistant from support.dell.com. The Dell OpenManage Management Station installer program is used to install IT Assistant as well as other Dell OpenManage software.
2 If there are no missing dependencies, click Install, Modify, Repair or Remove Management Station. The Dell OpenManage Management Station install wizard is displayed. Click Next. 3 If you agree with the Dell Inc. software license agreement, click Next. 4 Select Custom installation from the Setup Type window and manually enable IT Assistant. You can change the installation directory path and port settings for IT Assistant or accept the defaults. Click Next.
However, if you are accessing IT Assistant from a system running supported Linux operating system, perform the following steps: 1 Save the JRE installer (jre-6u21-linux-i586-rpm.bin) in the location of your choice. 2 Extract the RPM and install JRE. 3 Create a soft link to this JRE in the plugins folder of the browser. For example, if you have installed the JRE in the default location, create the soft link by navigating to the plugins folder of your Web browser.
Upgrading from Previous Version of IT Assistant The Dell OpenManage Management Station installer program detects whether you currently have an upgradable version of IT Assistant on your system. All the features appropriate for the system are pre-selected during an upgrade. Only IT Assistant versions 6.2 and later support upgrades from previous versions. IT Assistant does not support a direct upgrade from version 6.x to version 8.9.
warning, or error messages. Review the messages and, if necessary, resolve any problems before proceeding with the installation. You may also be prompted to install the required packages. CAUTION: If you are using IT Assistant version 6.x to 7.x, the IT Assistant 8.9 installer removes all previous Management Station applications and re-installs the applications you select. 2 Click Install, Modify, Repair or Remove Management Station option.
Upgrading IT Assistant version 8.x to IT Assistant version 8.9 To upgrade IT Assistant 8.x to IT Assistant version 8.9: 1 Navigate to the \SYSMGMT\ManagementStation\windows\ITAssistant directory on the IT Assistant installer folder and double-click setup.exe. Select Dell OpenManage Management Station and click Install to upgrade IT Assistant. 2 The installer first runs the Prerequisites Checker to check if all prerequisites are installed.
Upgrading IT Assistant After Migrating to Windows Server 2003 If a system with IT Assistant installed is migrated to Windows Server 2003 and then upgraded to a recent version of IT Assistant, systems configured with the CIM protocol may no longer be discovered. This may occur due to encryption differences between Windows Server 2003 and earlier versions of Windows. To solve this, reset the password for the CIM user.
Uninstalling IT Assistant To uninstall IT Assistant: 1 Click the Start button, point to Settings, and double-click Control Panel. 2 Double-click Add or Remove Programs. 3 Select Dell OpenManage Management Station from the list of currently installed programs and click the Change button. NOTE: To uninstall the entire Management Station suite of products (including IT Assistant), select Remove in the previous step.
To do this, ensure that: • The SQL Server service (MSSQLServer) is running through the service control panel on the management station as well as the remote database. You can start the SQL Server 2008 R2 services either through the SQL Server Service Manager on the system tray or through the SQL Server Enterprise Manager’s SQL Server group. • The SQL Server-compliant database versions on management station and the remote database are the same.
To ensure that the database is detached, perform the following steps: 1 Start the ODBC Data Source Administrator by clicking the Start button. Select SettingsControl Panel Administrative Tools Data Sources (ODBC). 2 Select the System DSN tab. Ensure that there no system data source with the name ITAssist (local IT Assistant database). If such a system data source exists, click Remove to delete this data source.
These SQL Server instances will be: REMOTE_DB_SERVER\MYINST1 and REMOTE_DB_SERVER\MYINST2. This can also be viewed in the SQL Server group of the SQL Enterprise Manager. If the remote database system’s SQL Enterprise Manager does not have a complete list of all the SQL Server instances on the system, register these non-default instances so that they are displayed in the SQL Server group.
• Act as part of the operating system (this privilege is required on the Windows 2000 system) • Replace a process level token • Log on as a service To set these privileges, perform the following steps: a Run secpol.msc in the Command Prompt dialog box. b Select Security Settings Local Policies User Rights Assignments. c Right-click the policy and select Properties (or Security, in case of Windows 2000). d Add the user name to this policy. e Restart the system to apply the settings.
• Next, navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services \dcconnsvc. Double-click the DependOnService value name to edit its properties. This registry value is a UNICODE multiple string and its initial Value Data is SNMP, MSSQLServer, dcnetmon. • Delete MSSQLServer and save the changes. This removes the dependency of the IT Assistant Connection Service on the SQL Server service.
Deploying IT Assistant Database to ITA_STATION To deploy the IT Assistant Database to the ITA_STATION: 1 On the ITA_STATION, stop IT Assistant Connection Service and IT Assistant Network Monitoring Service from the Service Control Manager. This stops IT Assistant services from accessing the remote IT Assistant database. Also, make sure that no other program is accessing the IT Assistant database, ITAssist, of REMOTE_DB_SERVER.
5 On ITA_STATION, attach the database file, ITAssist_Data.mdf located in DB_PATH to the local SQL Server. This can be done by executing the following SQL statement against the local master database: exec sp_attach_single_file_db @dbname=’ITAssist’, @physname=’DB_PATH\ITAssist_Data.mdf’ NOTE: Ensure that there are no ITAssist_Data and ITAssist_Log files on the ITA_STATION system. First argument @dbname specifies the name of the database and must be kept as ITAssist.
Upgrading IT Assistant See "Upgrading from Previous Version of IT Assistant" on page 76, for detailed instructions on upgrading IT Assistant. After the upgrade is complete, launch IT Assistant. Deploying IT Assistant Database to REMOTE_DB_SERVER See "Deploying the IT Assistant Database to the Remote Database" on page 81 to move IT Assistant database to the remote system.
6 Configuring Dell OpenManage IT Assistant to Monitor Your Systems Dell OpenManage IT Assistant can discover, manage inventory, and perform power and performance monitoring for each system in your enterprise. Managed systems can include a mixture of client systems (desktops, portable components, and workstations), servers, printers, tape devices, storage devices, systems with remote access cards, Dell PowerConnect switches, and digital keyboard/video/mouse (KVMs) switches used with rack-dense systems.
Running Applications That Require Different Versions of the JRE On Your System The IT Assistant user interface (UI) uses the Java Runtime Environment (JRE) version 6 update 21. If IT Assistant detects an older version of JRE on your system, it installs version 6 update 21.
If either of these agents is not installed, see the Dell OpenManage Server Administrator and Dell OpenManage Client Instrumentation documentation before continuing with IT Assistant configuration. If the appropriate agent is installed and running correctly, start IT Assistant and read on. NOTE: Starting with IT Assistant version 8.0, you can discover devices using the IPMI Discovery support feature. See "Configuring IPMI for System Manageability" on page 96 for more information.
4 Enter your password. As IT Assistant starts up, an authentication certificate pop-up box will appear. You must click OK within 5 minutes to accept these certificates or IT Assistant will not load properly and certain critical features will not function. You may see several pop-ups during IT Assistant startup.
order to correctly send these traps, the operating system’s SNMP service must be configured with one or more trap destinations that correspond to the system where IT Assistant is installed. Details on Configuring the SNMP Service For detailed information about SNMP configuration for the IT Assistant system and for all supported managed system, operating systems, see "Configuring the SNMP Service" on page 258.
NOTE: Community names are case sensitive. NOTE: Although you can set up just one community name as both read and read/write, it is advisable to create a separate name for each to allow restricted access to the write action. The community names that you assign for SNMP for managed systems in the operating system must also be recorded in IT Assistant when you set up SNMP discovery ranges.
Configuring CIM in the Operating System IT Assistant uses the Windows Management Interface (WMI) core to make CIM connections. The WMI core uses Microsoft network security to protect CIM instrumentation from unauthorized access. For more information on operating system CIM configuration, see "Setting Up CIM" on page 271. NOTE: IT Assistant requires the CIM user name and password with administrator rights that you established on the managed systems.
Configuring IPMI for System Manageability Table 6-1.
Using the Microsoft IPMI Provider Microsoft Windows Server 2003 R2 and Microsoft Windows Server 2008 is equipped with an IPMI driver and an IPMI Common Information Model (CIM) Provider. The CIM Provider exposes system information that is exposed by the BMC/iDRAC through the IPMI interface. IT Assistant uses this feature to extract information. You can use IT Assistant to discover and classify the BMC/iDRAC through IPMI.
NOTE: For Dell x8xx systems, you should setup the DRAC 4 and the BMC if you want to use the functionality of both. However, for Dell x9xx and later systems, DRAC 5 takes over the full functionality of the BMC. Therefore, you need to setup only the DRAC 5. For Dell xx0x modular systems, you should setup iDRAC. • In the discovery ranges, provide the SNMP/CIM IP address and credentials (user name and password) for the device as well as the BMC/iDRAC IP address and credentials.
Prerequisites for Dell|EMC You should have the following software configured to enable the Storage Integration feature: • EMC Navisphere Secure CLI on the same system that is running IT Assistant • SNMP enabled on your Dell|EMC array • FLARE operating environment version 19 or later on your Dell|EMC array Navisphere Secure CLI IT Assistant uses Navisphere Secure CLI for getting inventory information from the storage devices.
NOTE: The storage processors on the Dell|EMC CX3-20, CX3-40, CX3-80 products each have one management port and one service local area network (LAN) port. Do not connect the service ports to the network for general use. Connecting these ports to the network may result in unpredictable status and event reporting within IT Assistant.
Discovery in Jane’s Small-to-Medium Size Business Jane wants to discover all of the systems on her network. Discovery is a process whereby IT Assistant identifies each system and records identifying information for that system in the IT Assistant database.
Systems Management Protocols Needed for Jane’s Network In planning to configure discovery, Jane has a mixture of system types (server, client, and switches).
Using IT Assistant to Find and Manage Jane’s Networked Systems If this is the first time IT Assistant has been launched since installation, Jane is presented with a welcome screen indicating that IT Assistant has not yet been configured.
Jane selects all seven days of the week at 6:00:00 AM because the data maybe dynamic, but she wants to select a non-peak period. NOTE: It is recommended that you schedule discovery at non-peak times. 3 Under Discovery Speed, Jane uses the sliding bar to indicate how much network bandwidth and system resources she wants to allocate to discovery. NOTE: The faster you set the discovery speed, the more network resources discovery will consume. Faster discovery speeds may impact network performance.
To set inventory settings, Jane performs the following steps: 1 Jane selects Discovery and MonitoringInventory Configuration from the menu bar. The Inventory Poll Settings dialog box is displayed. Enable Inventory is selected by default. 2 Under Initiate Inventory, Jane selects when she wants IT Assistant to perform inventory. Jane selects all seven days of the week at 6:00:00 AM, a non-peak period for network traffic.
3 Under Status Polling Speed, Jane uses the sliding bar to indicate how much network bandwidth and system resources she wants to allocate to status polling and clicks OK. NOTE: The faster you set the status polling speed, the more network resources discovery will consume. Faster speeds may impact network performance. Configuring Discovery Ranges IT Assistant maintains a register of network segments that it uses to discover devices.
NOTE: The Import Node List utility offers a convenient way to specify a list of host names, IP addresses, and subnet ranges for IT Assistant to discover. See the IT Assistant Online Help for instructions on how to run the utility from the command line. The importnodelist.exe file is in the bin directory of the IT Assistant base directory. 4 In step 2 of the wizard, Jane uses the default values for Internet Control Message Protocol (ICMP) time-out and retry for the range.
• Jane enters a case-sensitive value for the Set Community name. Jane’s considerations: The Set Community name is a read-write password that allows access to a managed system. SNMP agents running on the managed system use this password for authentication when actions are attempted on the system, only power cycle tasks use SNMP sets. NOTE: Although Dell server instrumentation has an authentication layer above the SNMP Set community name (which requires a host name and password), many SNMP agents do not.
7 In step 5 of the wizard, Jane does not select Enable Dell/EMC Array Discovery because she does not have Dell|EMC storage devices on her network. 8 In step 6 of the wizard, Jane does not configure the IPMI parameters because she does want to monitor her systems through IPMI. 9 In step 7 of the wizard, Jane chooses what action IT Assistant will take upon completion of the wizard. 10 In step 8 of the wizard, Jane reviews her selections and clicks Finish to complete the wizard.
• CMC Console — IT Assistant launches the Chassis Management Controller (CMC) console that it discovers the CMC out-of-band or in-band through the server agent. NOTE: The CMC Console option is available only on limited Dell systems. 110 • Web interface for PowerConnect Console — the Web browser is launched with the Web address corresponding to the PowerConnect Console for the selected device. This option is available only for PowerConnect network switches.
• Dell Client Manager (DCM) — If the desktops on Jane’s network have OMCI version 7.4 and later, the Application Launch menu displays this option. Jane can also choose the applications she wants to launch for multiple devices or a group of devices, such as for printers and switches, from the IT Assistant UI. For more information, see the Dell OpenManage Online Help.
Jane chooses to use an Alert Action Filter in IT Assistant to filter warning and critical events for her servers and PowerConnect switches. That way, she will be able to create an Alert Action that will automatically send her an e-mail notification when her server and switch components enter these states. From there, she can take action to prevent a more serious event, such as a system failure.
7 Under Date/Time Range Configuration, enter values for any or all of the optional categories. Jane leaves these options unselected since she wants the filter to apply at all times. Click Next. 8 Under Alert Action Associations, select whether you want the event captured by the filter to trigger an alert or be written to a log file. Jane selects Alert to get a console notification. 9 The New Filter Summary shows your selections. Click Finish to accept, or Back to make changes.
NOTE: Jane can test the e-mail configuration she specified by using the Test Action button. A success/failure message will be issued. A success should be interpreted as IT Assistant sending the message, not that the recipient received it. For more information on using the Test Action button, see the Troubleshooting topic in the IT Assistant Online Help. NOTE: To send e-mail through IT Assistant, the enterprise’s SMTP server must be correctly configured.
Discovery in Tom’s Enterprise-Size Business In a larger enterprise, Tom is the systems administrator for a network of 1,000 servers. Tom also supervises four technicians who assist him by taking corrective action on servers when notified that a critical or warning event has occurred.
Tom may monitor systems based on subnet range, host name, or IP address. Although it is advisable to limit the number of community names used in a network, Tom may also define multiple read-only and read-write community names in his network environment. For example, Tom may decide that he wants a common Get community name for all systems on this network but unique Set community names for certain data centers.
Table 6-2. Example Subnet Ranges, IP Addresses, or Host Names and Corresponding Information for Data Center and Remote Servers (continued) Read-Only/ReadWrite Community Names Number of Devices on Subnet Longest Ping Response Time Observed on Subnet (milliseconds) Data Center 192.166.158.* Servers 6 dcp123/dcxprivall 100 148 Data Center 192.166.159.* Servers 7 dcp123/dcxprivall 100 132 Data Center 192.166.160.* Servers 8 dcp123/dcxprivall 100 59 Data Center 192.166.161.
Selecting An Appropriate Discovery Time-Out Value for the Network Since Tom is monitoring remote systems across a WAN, time-out values may differ significantly between local systems and those further removed. In this case, it is recommended that Tom determine and set an appropriate time-out for the discovery of the systems located over the WAN. In environments with long network latency times, such as global WANs, Tom may want to consider increasing ping time-outs across the enterprise.
To configure discovery settings in IT Assistant for a large enterprise, Tom performs the following steps: 1 Tom selects Discovery and MonitoringDiscovery Configuration from the IT Assistant menu bar. The Discovery Configuration Settings dialog box appears. Enable Device Discovery is selected by default. 2 Under Initiate Device Discovery, Tom selects when he wants IT Assistant to perform discovery. Tom wants to perform discovery every day, so he selects Every Week On, each day of the week, and 2:00 a.m.
Configuring Inventory Settings Next, Tom enters inventory settings. IT Assistant collects inventory information about software and firmware versions, as well as device-related information about memory, processor, power supply, PCI cards and embedded devices, and storage. This information is stored in the IT Assistant database and can be used to generate customized reports.
To set status polling settings, Tom performs the following steps: 1 Tom selects Discovery and MonitoringStatus Polling Configuration from the menu bar. The Status Polling Configuration Settings dialog box is displayed. Enable Status Polling is selected by default. 2 Under Status Polling Interval, Tom selects the interval he wants IT Assistant to use to perform status polling.
3 In step 1 of the wizard, Tom can enter an IP address, an IP address range, or a host name. Based on the information about Tom’s systems in Table 6-2, he must add different IP address ranges. Tom can combine those ranges that have common settings (community name, timeouts, retry intervals, choice of protocol for discovery, and user credentials). For example, he can combine the Data Center Servers 3 to Data Center Servers 9 groups. He enters the IP address range as: 192.166.155.
• Tom enters a case-sensitive value for the Get Community name. The Get Community name is a read-only password that SNMP agents installed on managed systems use for authentication. Tom’s considerations: Tom considers the following as he selects a Get Community name: Each SNMP managed system has a Get Community name. Tom ensures that he lists each of the community names on all of the systems he wants to manage.
NOTE: If you want to specify more than one SNMP Get or Set community name in an individual discovery range (for example, one community name for each IP subnet range), separate your community names with commas. NOTE: IT Assistant only uses SNMP sets to power cycle systems if the Server Administrator remote command line is not available. If SNMP sets are not required for this purpose, do not enter an SNMP set community name in the discovery wizard.
• Password • KG Key NOTE: KG Key is applicable only on Dell PowerEdge x9xx and later systems, which support IPMI version 2.0. By default, KG Key is disabled on the BMC/iDRAC. NOTE: If you have Dell PowerEdge x8xx and later systems on your network and you enable the KG Key on, for example, Dell x9xx systems, you must specify two separate ranges to discover these systems.
2 Tom expands Discovery Ranges, right-clicks Exclude Ranges and selects New Exclude Range. The New Exclude Range dialog box appears. 3 Tom enters the IP address for the system and clicks OK. As a result, that system is hidden from routine discovery by IT Assistant. Changing Discovery, Inventory, and Status Polling Settings After Original Setup Tom can return to the Discovery and Monitoring menu at any time and edit the settings he entered.
Before Tom creates Alert Action Filters or Alert Actions for his 1,000-server environment, he creates two custom groups to better facilitate event notification. According to the scenario outlined previously, most of Tom’s servers are housed in a datacenter while some are remote. Tom’s decides on this strategy for setting up IT Assistant. He decides to: 1 Create one custom group for the datacenter servers and one custom group for the remote servers.
Creating Custom Groups Tom requires two custom groups to manage notification of his four administrators who are going to take action on the critical and warning events for his 1,000 servers. The custom groups are remote servers and datacenter servers. 1 From the IT Assistant menu bar, Tom selects ViewsDevices. 2 Tom right-clicks the top-level root in the IT Assistant navigation tree and selects New Group. The Add Group Wizard appears. 3 Tom enters a name and description for the group he wants to add.
• Datacenter first shift (M–F, 7 A.M.–7 P.M.) • Datacenter second shift (M–F, 7 P.M.–7A.M.) • Weekend administrator (7 P.M. Friday to 7 A.M. Monday) 3 Tom enters a descriptive name for the filter. Tom chooses DC 1st Shift as his name for the first filter. The names he chooses for the other two filters will be DC 2nd Shift, and Weekend Admin. 4 Under Severity, Tom selects the severity of the events for which he wants to receive alerts and logs.
8 Under Alert Action Associations, Tom decides whether he wants the event captured by the filter to trigger an action or be written to a log file. Tom selects Alert, since he wants IT Assistant to notify the selected administrators by e-mail when the system enters a Critical or Warning state. Click Next. 9 The New Filter Summary shows Tom’s selections. He verifies that the filter name he assigned in step 3 appears in the Summary of Alert Action Filters window. Tom clicks Finish to accept the changes.
3 Tom gives the action a logical name in the Name field. Tom is configuring a separate Alert Action for himself, Bob, John, and Jill. Each time he repeats the procedure here, he uses the following names in the Name field: • Tom ADMIN MGR e-mail • DC 1st Shift Bob e-mail • DC 2nd Shift John e-mail • Weekend Admin Jill e-mail 4 From the Type pull-down menu, Tom chooses Email.
Using IPMI Discovery in Tom’s Enterprise-Size Business Let us say that Tom has purchased 100 Dell PowerEdge x9xx systems for his enterprise. These systems are equipped with the BMC/iDRAC that support IPMI versions 1.5 or later. These new systems are uninstrumented, that is, they do not have any Dell agent installed on them. IT Assistant versions 8.
Hardware Logs Devices under the IPMI Discovered Devices group have a tab for viewing the hardware logs. Each time the view is refreshed, a connection will be made by the IT Assistant management system to the target system to retrieve the up-to-date logs. The connection will be closed after all the records are retrieved to free up resources and minimize connection usage, since the BMC/iDRAC has a limit on open connections. The Hardware Logs tab is used for log retrieval through all supported protocols.
The device summary tab contains information retrieved through the standard operating system instrumentation. This data includes NIC, operating system, BIOS, contact, memory, and processor information. The device will be listed under the Unknown category, as there is no device type information available through the standard operating system instrumentation. Summary This chapter has covered IT Assistant configuration in both the small-to-medium business and large enterprise network environments.
7 Performance and Power Monitoring Use Dell OpenManage IT Assistant to monitor the performance and power consumption of a single system or a group of systems on your network. Performance Monitoring Performance Monitoring helps you monitor the performance of a group of devices with supported Microsoft Windows or Linux operating systems over a specified period of time. Performance is monitored with the help of a set of performance counters available for each component.
Power Monitoring The power monitoring feature helps you to collect, store, and display the instantaneous values of power (watts) consumed, amperes drawn by each power supply, and the total energy consumed by a device. NOTE: The power monitoring feature requires that the Dell OpenManage Server Administrator version 5.3 or later be installed on the managed systems.
To be able to answer these questions, Tom would need to perform the following: • Create a performance and power monitoring task • Monitor the systems over a period of time • View the data on the IT Assistant console • Export the data into comma-separated values and save it for later use Creating a Performance and Power Monitoring Task To create a performance and power monitoring task, Tom performs the following steps: 1 Tom selects ManagePerformance and Power Monitoring from the menu bar.
5 Under Select Attributes, Tom selects the performance, as well as the power monitoring counters: CPU and Memory attributes (for performance), Power Consumption, Energy Consumption, and Peak Amperage (for power management). He sets their warning and critical threshold values and specifies the number of samples for which the threshold values should be crossed.
8 Tom reviews his selection in the Summary screen and clicks Finish. The All x9xx systems task appears on the tree under the Performance and Power Monitoring Tasks parent node. NOTE: Performance monitoring tasks are not supported on VMware ESX and VMware ESX 3i hosts. Power monitoring tasks are supported on all virtualization hosts except VMware ESX 3i.
See Table 7-1 for a sample of how systems on Tom’s network may be utilized. Table 7-1. Sample of Tom’s network utilization CPU Utilization Memory Utilization Network Usage System 1 High Low Medium System 2 Low High Medium If %CPU Utilization Time is red for most of the samples collected (highly used), it could mean that some application is over-utilizing the CPU. Tom could consider moving this application to a system for which the %CPU Utilization Time is green for most samples.
Figure 7-1.
4 In the Execution Results tab, Tom can right-click a counter and do one of the following: – Select Export. This will export the details into a comma-separated values (CSV) file. Tom can then use other tools like Microsoft Excel to generate better reports. – Click View Chart to view the graphical representation of the performance, aggregate power consumed, and the aggregate energy consumed information of the device. Tom can give a time range and view the system usage graphically.
Suggested Threshold Configuration for Performance and Power Monitoring Table 7-2 shows the sample threshold settings for each performance and power counter. Table 7-2. Sample Threshold Settings for Performance and Power Counter Resource Performance Counter Attribute Suggested Threshold Comments CPU %Processor Utilization Time Less than 85% Total processor usage should remain under 85%, infrequent spikes exceeding 85% for brief periods is acceptable.
Table 7-2. Sample Threshold Settings for Performance and Power Counter (continued) Resource Performance Counter Attribute Suggested Threshold Comments Network BytesReceived/Second PacketsReceived/Second BytesSent/Second PacketsSent/Second Sharp deviation from average values for an extended period of time. Depends on the type of network A sharp increase or decrease above normal levels is a strong indicator of network issues.
Resource Usage by SQL Server and IT Assistant Table 7-3 shows the recommended hardware configuration required for performance and power monitoring. Table 7-3. Recommended Hardware Configuration for IT Assistant for Performance and Power Monitoring Minimum Minimum Database Number of Memory CPUs Required Maximum Number of user sessions per user Maximum Number of Performance Counters Minimum Supported Sampling Frequency Maximum Number of Devices Single CPU 2.
Performance and Power Monitoring
8 Software Updates IT Assistant provides a centralized software update capability. You can load Dell Update Packages and System Update Sets (system bundles) into the IT Assistant repository, either from the Dell Server Updates media or from the Dell FTP site at ftp.dell.com, then run a compliance check of all the systems in your enterprise against the Update Packages. NOTE: Dell OpenManage Content Manager creates multi-level directories in the output when ftp.dell.
Jane and Tom can upgrade their BIOS, firmware, or drivers for the servers and storage devices on their network using IT Assistant. Depending on the differences in the size/nature of organization, and their usage model, they can use one of the following sources to obtain the latest updates: • Dell Support website: Configure IT Assistant to synchronize with the Dell FTP site at ftp.dell.com to automatically download update packages. For more information, see "Using Software Web Updates" on page 148.
If you select automatic download of updates from ftp.dell.com to the Online Repository, you could use the repository as a cache to review the contents of the Online Repository before importing them to the IT Assistant Repository. Alternatively, you may choose to automatically download and import any new updates to the IT Assistant repository during each synchronization. To see the latest updates available at ftp.dell.com, configure the Online Synchronization task and run it.
Synchronizing IT Assistant With the Dell Website NOTE: This feature requires at least one of the communication protocols—HTTP or FTP—to be supported in your network. To synchronize IT Assistant with Dell website, Tom performs the following steps: 1 Right-clicks Online Repository and selects Configure Online Synchronization. 2 In the Connection Settings screen, Tom selects ftp.dell.com as the Download Site and provides the ftp protocol as the connection parameter.
NOTE: Tom must select at least one component from All Components, All Operating Systems, and All Systems on his network. If he does not do this, no package or bundle will be considered for auto-download during online synchronization. However, he may still import them later from the IT Assistant user interface. Tom selects: • All Components • All Operating Systems • Dell PowerEdge x7xx, x8xx, and x9xx systems on his network After choosing one of the above selections, Tom clicks Update Catalog Now....
b Tom can select Download automatically when updates are available. This will cause automatic download of new packages to a cache maintained by IT Assistant. NOTE: After the synchronization, Tom can identify the packages and bundles that were downloaded and those that were not downloaded, by their different icons under the Online Repository.
When Tom clicks Finish, IT Assistant does the following: • Synchronizes with ftp.dell.com as per the schedule he set in step 4. IT Assistant maintains the current (n) and the immediate predecessor (n1) versions of the catalog in the repository. IT Assistant downloads the catalog and compares the last-known catalog (n-1) present in the IT Assistant Repository. Tom can view the comparison between the two versions in the Online Repository Comparison tab in the user interface.
Comparing Contents of Two Catalogs Tom can compare the result of two online synchronizations. He performs the following steps: 1 From the Software Update Repositories tree, Tom selects Online Repository. 2 In the right-hand side pane, he selects the Online Repository Comparison tab. NOTE: To be able to view contents in this tab, Tom should have performed online synchronization. IT Assistant compares the catalogs and provides status and version information.
Importing Packages From the Online Repository To apply update packages to his systems, Tom should first import the update packages in the IT Assistant Repository. Tom can import packages/bundles in the following ways. • Auto-import during online synchronization • Manual import from the Repository Comparison or Online Repository Comparison tabs • From the Online Repository To import packages/bundles from the Online Repository, Tom performs the following steps: – He expands the Online Repository.
Starting with IT Assistant 8.2 and later, Tom can retrieve a compliance report by selecting Tools Compliance Tool. Tom can click Open or Save from the File Download dialog box to either save the file to a location of his choice or to view the report as a Microsoft Excel file. For more information on selecting the devices, see the Dell OpenManage IT Assistant Online Help. Clicking Compare performs the comparison and generates the compliance report.
Using the Server Updates Media To use the Dell Update Packages from within IT Assistant, Jane performs the following steps: 1 Inserts the Server Updates media into the media drive. 2 On the IT Assistant UI, Jane navigates to ManageSoftware Updates. 3 Right-clicks the root node (Software Update Repositories) and selects Open Repository (Update CD)…. 4 Navigates to the DVD location and locates the repository directory. 5 Selects catalog.xml and clicks Open.
5 Clicks Compare to check the devices she selected against the contents of the update package. IT Assistant performs a comparison and generates a compliance report that shows a graphical presentation of the differences, full version information on the selected devices, and other information that can help identify non-compliant systems or devices. Jane can use the compliance report to find which systems on her network are compliant, and accordingly run update packages on those systems.
In addition to BIOS, firmware, and drivers update packages, the SUU media and ftp.dell.com will also have the following USC DUPs: • USC DUPs: Contain latest pre-operating system provisioning software. These offer better functionality and more flexibility. • Driver Packs: Contain latest driver packs. These offer better support for new devices. • Diagnostics: Contain latest diagnostics packages. These allow for better system monitoring.
Software Updates
9 Managing Tasks IT Assistant allows you to remotely run certain tasks on managed systems across the enterprise. These tasks include: • Generic command line execution (the ability to invoke the Dell OpenManage Server Administrator command line interface remotely is also supported, if Dell OpenManage 4.
These tasks can be configured to run on specific schedules or execute immediately. For more information, see the Dell OpenManage IT Assistant Online Help. NOTE: For Linux systems, you must install IT Assistant 8.9 to use Remote Server Administrator Command Line or perform Software Updates. You cannot use previous versions of IT Assistant (version 8.5 or earlier) installed on the management station with the latest version of Server Administrator (version 6.3) installed on a managed system.
5 In the Device Selection window, select the devices/groups on which you want to run the command line task or provide a query. NOTE: This window is available only if you have chosen $IP or $NAME as arguments in the Task Executable Specification window. 6 Under Select Schedule, you can either schedule the task to run at a specified time, or run the task immediately. 7 If you are rebooting an SNMP-enabled system, enter the instrumentation user name and password in the Enter Credentials window.
IPMI Command Line Choosing IPMI Command Line from the pull-down menu allows you to execute IPMI commands. For more information, see the Dell OpenManage IT Assistant Online Help. Remote Client Instrumentation Command Line Choosing Remote Client Instrumentation Command Line allows you to execute client instrumentation commands remotely including sideband interface management. You can view this option only if you have Dell OpenManage Client Connector (OMCC) installed on your management station.
4 From the Select Shutdown Type window, choose: a Reboot to reboot a troublesome server that may have issued several e-mail alerts b Power Cycle (if supported). This option performs a power cycle when IT Assistant communicates to the system through Dell instrumentation using the SNMP. The power to the device is turned off and turned on again after a pause. When the power is restored, the device is restarted. NOTE: Power Cycle is not supported on client devices. c Power Off to power down the system.
Wake Up Device (via WakeOnLAN) Choosing Wake Up Device(via WakeOnLAN) allows you to specify the port number of the device that you want to wake up. To wake up a device, IT Assistant uses the MAC addresses and subnet mask that were discovered for that device. If NIC teaming is configured on the device, only one MAC is advertised by the operating system. For Wake-on-LAN (WOL) to work, WOL must be enabled for all NICs in that team.
You can select the devices that are detected as being enabled, in the device selection pane of the ASF power control wizard. If the remote device does not have the WMI provider installed, is not enabled for remote secure RMCP operations, or if the administrator privileges have not been configured for the power control operation correctly, the device will appear disabled in IT Assistant. NOTE: You can select the disabled devices, if you select the Enable All option.
Upgrade Scenarios Based on your existing installation from previous Dell OpenManage versions and the option selected during upgrade, you can upgrade Server Administrator Web Server, Server Instrumentation, or both selectively. Table 9-2. Upgrade Scenarios Previous Installation No Parameters ADDLOCAL=IWS Passed (Windows Only) Linux ADDLOCAL = SSA (Windows Only) No components are installed Installs all components Only Server Administrator Web Server component is installed.
Using IT Assistant, if you are installing or upgrading Server Administrator using Web packs, ensure that you have set the required size for the /tmp directory on the managed system. The exact size required depends on the Web pack you need to use. For information about size requirement, see the download page at support.dell.com corresponding for that Web pack.
Obtain a Server Administrator .msp file for Windows or the .tar.gz for Linux from one of the following sources: • Dell Server Updates DVD or the Dell PowerEdge Server Update Utility CD • Dell Support website at support.dell.com For installing Dell Agent on a Linux system, ensure that you choose the specific Web pack for that Linux distribution.
Creating a Software Deployment Task 1 Select ManageTasks from the menu bar. 2 Under the Task parent node, right-click Software Deployment and select New Task.... The New Task Wizard appears. 3 Under Task Creation, enter a descriptive name for the task and select the Server Administrator Deploy / Upgrade task for Windows or Linux. Click Next. 4 Under Task Installer Specification, specify the Installation File Path. NOTE: The .
It is recommended that you select Upgrade Installer Engine on target node (if required). This option ensures that the latest version of msiexec is installed on the managed systems. If you do not select this option, and the managed systems do not have the required version, and an error message is displayed. NOTE: This option fails if the required upgrade engine files (.exe and .bat) are not found in the same folder as the Systems Management installer (.msi). If you deleted these files, go to ftp.dell.
Using Software Updates You can use ManageTasksSoftware Updates to update systems or devices with latest update packages or bundles acquired from the Dell Server Updates DVD, or from the online synchronization at support.dell.com. NOTE: Before creating the task, you must import update packages and bundles to the IT Assistant Repository. For more information, see "Importing Packages From the Online Repository" on page 155.
5 Under Device Selection, select the devices on which the update packages or bundles need to be deployed. 6 Under Select Schedule, you can either schedule the task to run at a specified time, or run the task immediately. 7 Confirm your selections in the Summary window, or choose Back to make changes. The software update packages are applied to the selected devices at the scheduled time.
10 Reporting Dell OpenManage IT Assistant provides the ability to: • Generate ready-made reports using the Reports Wizard. • Create customized reports for all systems in your enterprise. • Create software compliance reports. The basics of these capabilities are shown here using the same user scenarios presented in "Configuring Dell OpenManage IT Assistant to Monitor Your Systems" on page 89. For more detailed information on these topics, see the Dell OpenManage IT Assistant Online Help.
Table 10-1. Ready-made Reports (continued) Type of Report Description PowerVault MD Array Report Returns Array information for PowerVault MD Storage Arrays. Printer Low Toner Report Returns all Printers with toner levels at or below 20% of capacity. Software Inventory Report Returns Software Inventory data for servers. Tape Report Returns the Library and drive information for Tape Devices. Virtual Machine Report Returns Virtual Machine information.
Figure 10-1. Custom Reporting in IT Assistant 6 Device Server 1 PCI Cards NIC Device Cards 8 Contact Info Memory Devices ...
From IT Assistant, Jane will: 1 Select ViewsReports, then right-click All Reports in the left navigation pane. 2 Choose New Report. The Add Report wizard starts. She then specifies the following: • A Name for her report, not to exceed 64 characters • An optional Description Click Next. 3 In the Select Devices dialog box, Jane chooses Select devices/groups from the tree below, then Servers from the available devices list.
To configure Java plugins: 1 Click StartControl Panel, and double-click Java Control Panel. 2 Click AdvancedJava plugin entry. 3 Scroll to the Java plugin entry and clear Enable next-generation Java Plug-in. 4 Click OK and restart the Web browser.
Choosing a query-based report: Jane could also opt for a query-based report. Instead of choosing Select devices/groups from the tree below in the report wizard, she could choose Select a query. Then, she can either select a query that she created earlier, or create a new query by clicking New. She can specify the parameters for a query report as shown in Table 10-2: Table 10-2. Query Report Parameters Parameter Description Name of the Query Specifies the name of the query.
Table 10-2. Query Report Parameters (continued) Parameter Description Save Query Saves the query. Cancel Closes the Query Editor window without saving your input. NOTE: If you want to run reports on RAC devices, and choose RAC type as one of the attributes to include in the report, the generated report lists numerical values in the RAC type column.
IT Assistant Database Schema Information IT Assistant gathers data that is stored in associated tables and is linked by the DeviceID, an internal identifier. Table 10-3 lists the IT Assistant Database Schema. NOTE: The primary keys for the tables are marked with an asterisk (*). Table 10-3. IT Assistant Database Schema Column Name Data Type Data Nulls Description Size Allowed Device Table 182 DeviceId* int DeviceName No Internal device identification used as a Foreign Key in all related tables.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed DeviceInventoryTime datetime 8 Yes The last time that IT Assistant collected inventory data from the device. DeviceStatusedTime datetime 8 Yes The last time that IT Assistant collected the global health data from the device. DeviceDiscoveredTime datetime 8 Yes The last time IT Assistant interrogated the system to determine what agents were present.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed DeviceSystemModelType nvarchar 64 Yes The manufacturer’s model name. DeviceLocation nvarchar 256 Yes The device location as retrieved from the remote agent. DellSystem int Yes The Boolean flag indicating if the device has a Dell-enabled agent. SubnetLastDiscoveredOn nvarchar 256 Yes The last discovery range that was used to discover the device.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed AgentId int AgentURL AgentData 4 Yes Internal ID used to distinguish between agents.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed Array Disk Table 186 DeviceId* int ArrayDiskMediaType No The Foreign Key to the Device Table. nvarchar 64 Yes The type of physical disk present on the system. The values are SSD for Solid State Drives, HDD for magnetic disk drives and N/A for information not available. ArrayDiskNumber* int No The instance number of this array disk entry.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed ArrayDiskChannel int 4 Yes The bus to which this array disk is connected. ArrayDiskLength int 4 Yes The array disk's size in gigabytes. If the size is 0, it is smaller than a gigabyte. ArrayDiskBusType nvarchar 64 Yes The array disk's bus type. Possible values: SCSI, IDE, Fibre Channel, SSA, USB, and SATA.
Table 10-3. IT Assistant Database Schema (continued) Column Name 188 Data Type Data Nulls Description Size Allowed ControllerState nvarchar 64 Yes The current condition of the controller's subsystem. ControllerStatus int Yes The controller's status ControllerFWVersion nvarchar 64 Yes The controller's current firmware version. ControllerCacheSize int 4 Yes The controller's current amount of cache memory.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed ControllerDriverVersion nvarchar 64 Yes The currently installed driver version for this controller. ControllerSPAReadCacheSize int Yes The read cache size on controller A. ControllerSPAWriteCacheSize int Yes The write cache size on controller A. ControllerSPBReadCacheSize int Yes The read cache size on controller B.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed DeviceCardManufacturer nvarchar 64 Yes This attribute defines the name of the manufacturer of the PCI device. DeviceCardDescription nvarchar 256 Yes This attribute defines the description of the PCI device. DeviceCardDataBuswidth nvarchar 64 Yes This attribute defines the width of the data bus of the PCI device.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed EnclosureVendor nvarchar 256 Yes The enclosure's reseller's name. EnclosureId int Yes The SCSI address of the processor. EnclosureLocationofManufacture nvarchar 256 Yes The enclosure’s manufacture location. EnclosureServiceTag nvarchar 64 Yes The enclosure identification used when consulting customer support.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed Enclosure Management Module Table DeviceId* int 4 No The Foreign Key to the Device Table. EMMNumber* int 4 No The instance number of the enclosure management module. EMMName nvarchar 256 Yes The name of the enclosure. EMMVendor nvarchar 256 Yes The management module reseller's name. EMMPartNumber nvarchar 64 Yes The part number of the enclosure memory module.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed VirtualDiskWritePolicy nvarchar 64 Yes Indicates whether the controller's write cache will be used when writing to a virtual disk. VirtualDiskReadPolicy nvarchar 64 Yes Indicates whether the controller's read cache will be used when reading from a virtual disk. VirtualDiskCachePolicy nvarchar 64 Yes The cache policy settings of the virtual disk.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed Volume Table DeviceId* int 4 No The Foreign Key to the Device Table. VolumeNumber* int 4 Yes Instance number of the volume entry. VolumeDriveLetter nvarchar 64 Yes The volume's path (or drive letter) according to the operating system. VolumeLabel nvarchar 256 Yes The user-definable label for this volume. VolumeSize int 4 Yes The size of the volume in megabytes.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed MemoryDeviceIndex* int MemoryDeviceName 4 No This attribute defines the index (one based) of the memory device. nvarchar 256 Yes This attribute defines the location of the memory device. MemoryDeviceBankName nvarchar 256 Yes This attribute defines the location of the bank for the memory device.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed NICMACAddress nvarchar 24 Yes The MAC address of the NIC. NICManufacturer nvarchar 256 Yes The reseller of the NIC. NICPingable int 4 Yes A flag indicating that IT Assistant communicates with the device using this IP address. DeviceId* int 4 No The Foreign Key to the Device Table. OSId* int 4 No The instance ID for the operating system.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed PowerSupply Table DeviceId* int 4 No The Foreign Key to the Device Table. PowerSupplyChassisIndex* int 4 No This attribute defines the index (one based) of the chassis. PowerSupplyIndex* int 4 No This attribute defines the index (one based) of the power supply. PowerSupplyType nvarchar 256 Yes This attribute defines the type of the power supply.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed ProcessorFamily nvarchar 256 Yes This attribute defines the family of the processor device. ProcessorCurrentSpeed int 4 Yes This attribute defines the current speed of the processor device in MHz. Zero indicates that the current speed is unknown. ProcessorSlotNumber int 4 Yes This attribute defines the slot that the processor occupies.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed BuiltinPointingDevice nvarchar 64 Yes Defines whether the built-in pointing device (mouse) port is enabled or disabled. WakeupOnLAN nvarchar 64 Yes Defines whether WakeOn-LAN is disabled, enabled for on-board NIC only, or enabled for add-in NIC only. If Enabled with boot to NIC option is selected, the system boots from the NIC boot-ROM upon a remote wake up.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed ChassisIntrusionStatus nvarchar 64 Yes Reports the status of the system with regard to Chassis Intrusion (Detected or Not Detected). A value of Unknown indicates either that chassis intrusion is not supported by this system, or that the chassis intrusion event reporting has been disabled by the user.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed InstanceId* nvarchar 32 No The instance identifier for the hardware. HWDeviceId nvarchar 16 Yes The hardware device identifier of the PCI ID. HWVendorId nvarchar 16 Yes The hardware vendor identifier of the PCI ID. HWSubDeviceId nvarchar 16 Yes The hardware subdevice identifier of the PCI ID. HWSubVendorId nvarchar 16 Yes The hardware subvendor identifier of the PCI ID.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed OSMajorVersion nvarchar 16 Yes The major version of the operating system. OSMinorVersion nvarchar 16 Yes The minor version of the operating system. OSSPMajorVersion nvarchar 16 Yes The Service Pack major version. OSSPMinorVersion nvarchar 16 Yes The Service Pack minor version. DeviceId* int 4 No The Foreign Key to the Device Table.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed PurchaseOrderNumber nvarchar 64 Yes The purchase order number. PurchaseDate nvarchar 64 Yes The date that the system was purchased. SigningAuthorityName nvarchar 64 Yes The signing authority reference. OriginalMachineConfiguration nvarchar 64 Expensed Yes The original system configuration that was expensed.
Table 10-3. IT Assistant Database Schema (continued) Column Name 204 Data Type Data Nulls Description Size Allowed DeploymentDurationUnitType nvarchar 64 Yes The deployment duration unit type. TrainingName nvarchar 64 Yes The training name. OutsourcingProblemDescription nvarchar 64 Yes The outsourcing problem description. OutsourcingServiceFee nvarchar 64 Yes The outsourcing service fee. OutsourcingSigningAuthority nvarchar 64 Yes The outsourcing signing authority.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed ContactInfo Table DeviceId* int ContactName* 4 No The Foreign Key to the Device Table. nvarchar 64 No The contact name. ContactInformation nvarchar 64 Yes The information for this contact. ContactDescription nvarchar 64 Yes The description for this contact. DeviceId* int 4 No The Foreign Key to the Device Table. ClusterIndex* int 4 No The cluster index.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed FRURevision nvarchar 255 Yes The FRU revision number. FRUManufacturingDate date 8 Yes The FRU manufacturing date. DeviceId* int 4 No The Foreign Key to the Device Table. PrinterSupplyIndex* int 4 No The printer supply index. PrinterSupplyDescription nvarchar 64 Yes The printer supply description. PrinterSupplyLevel nvarchar 16 Yes The printer supply level.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed PrinterInputMaxCapacity nvarchar 64 Yes The maximum capacity of the printer input module. PrinterInputCurrentCapacity nvarchar 64 Yes The current capacity of the printer input module. PrinterInputMediaType nvarchar 64 Yes The media type. DeviceId* int 4 No The Foreign Key to the Device Table. PrinterOutputIndex* int 4 No The printer output index.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed Tape Drive Table DeviceId* int 4 No The Foreign Key to the Device Table. TapeDriveIndex* int 4 No The tape drive index. TapeDriveVendor nvarchar 64 Yes Name of the tape drive vendor. TapeDriveModel nvarchar 64 Yes Name of the tape drive model. TapeDriveType nvarchar 64 Yes The tape drive type. TapeDriveFirmwareVersion nvarchar 32 Yes Firmware version of the tape drive.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed TapeLibrarySlotCount int TapeLibrarySerialNumber 4 Yes The number of slots. nvarchar 32 Yes Serial number of the tape library. DeviceId int No The Foreign Key reference to the device table. GuestGUID nvarchar 256 No The unique GUID of the guest/virtual machine. GuestHealthState nvarchar 512 Yes The health state of the guest/virtual system.
Table 10-3. IT Assistant Database Schema (continued) Column Name Data Type Data Nulls Description Size Allowed HyperVGuestMemoryInfo Table 210 DeviceId int GuestGUID No The Foreign Key reference to the device table. nvarchar 256 No The unique GUID of the guest/virtual machine. MemoryBlockSize int 4 Yes The block size of the memory in bytes.
Reporting 211
Reporting
Ensuring a Secure Dell OpenManage IT Assistant Installation 11 This section discusses several specific topics useful in implementing a more secure Dell OpenManage IT Assistant installation. IT Assistant leverages HTTPS for secure communications, as well as the Microsoft Active Directory for role-based access. For detailed information on security across the Dell OpenManage platform, see the Dell OpenManage Installation and Security User’s Guide.
Securing Managed Desktops, Laptops, and Workstations Securing the Managed System’s Operating System The first step in promoting a secure network environment is to ensure that all managed system operating systems are running the most current service pack and/or any additional critical security hotfixes. To simplify this process, Microsoft has introduced Software Update Services. See the Microsoft website for more details. Perform similar updates for other managed systems’ operating systems as well.
In summary, to successfully and securely manage desktops, laptops, and workstations per the security measures introduced in the paragraphs above, system administrators should adhere to the following best practices: • Ensure that the operating system is up-to-date with the most recent operating system security patches. • For ASF-capable desktops, either disable ASF or implement SNMP community names that cannot be easily guessed.
NOTE: WMI security can be changed with utilities such as dcomcnfg.exe, wmimgmt.msc, and wbemcntl. However, due to the potential for undesired side effects, implementing changes through these methods is not recommended. See the Microsoft website for more information. NOTE: Even in environments that intend to use only CIM for monitoring, SNMP is typically enabled because Server Administrator only provides error notification using SNMP traps.
As a final security step, Server Administrator should be configured to deny access to user and possibly power user accounts, thereby limiting access to administrator accounts only. This can be done through the Server Administrator top navigation bar by selecting Preference and then unchecking the User Access boxes. NOTE: You can also limit user access using the Server Administrator CLI command omconfig preferences useraccess enable=admin.
Ensuring Database Security When Using IT Assistant If Microsoft SQL Server database is not detected when IT Assistant is installed, the process installs a copy of SQL Server 2008 R2 Express Edition, which is set to an authentication mode of trusted or Windows only.
Running IT Assistant Behind a Firewall Figure 11-1 illustrates a typical installation in which both IT Assistant and the systems being managed reside behind a firewall. The firewall denies passage to traffic on specified ports between the protected network and the rest of the world while still allowing an administrator to communicate freely with both IT Assistant and the managed system.
Setting Up Additional Security for IT Assistant Access So far in this section, security has been addressed with respect to the existing TCP/IP connection between IT Assistant and the managed system. In addition to these security precautions, Microsoft Terminal Services, which allows uncharted remote connection only by users with administrator accounts (administrative mode), can also be used to limit user interface connections to a system running IT Assistant user interface and Services.
In Figure 11-2, a user may connect to the IT Assistant management station through a locally installed Terminal Services client or Windows XP Remote Desktop connection. This connection requires a valid domain/user ID/password. See Microsoft website for more information. The additional level of security is derived by setting up restrictions on all managed systems to only accept SNMP traffic from the IP address of the system running the IT Assistant user interface ([UI] the network management station).
IT Assistant uses ICMP (if the system is configured to use SNMP or CIM) or RMCP (if the system is configured to use IPMI) packets to ping the managed systems during discovery or status polling. Only after IT Assistant receives a ping response from the managed system, it proceeds with discovery using SNMP, CIM, or IPMI, as configured. Configure the firewall to enable incoming, as well as outgoing ICMP packets along with the other ports, as required by the protocol used for discovery.
Table 11-1. IT Assistant UDP/TCP Default Ports (continued) Port # Protocol Port Version Maximum Direction Usage Type Encryption Level Configur able 68 UDP UDP 7.x None Out Wake-on-LAN Yes 80 HTTP TCP 7.x None In/Out IT Assistant contextual application launch— PowerConnect console No 135 RPC TCP 7.x None In/Out No Event reception through CIM from Server Administrator— for systems supporting Windows operating systems 135 RPC TCP 7.
Table 11-1. IT Assistant UDP/TCP Default Ports (continued) Port # Protocol Port Version Maximum Direction Usage Type Encryption Level Configur able 162 SNMP UDP 7.x None Out SNMP trap forwarding action from IT Assistant No 389 LDAP TCP 7.x 128-bit In/Out Domain No authentication for IT Assistant log on 1433 Proprietary TCP 7.x None In/Out Optional remote Yes SQL server access 2606 Proprietary TCP 7.x None In/Out Network Yes monitoring service communication port 2607 HTTPS TCP 7.
Table 11-1. IT Assistant UDP/TCP Default Ports (continued) Port # Protocol Port Version Maximum Direction Usage Type Encryption Level 6389 Proprietary TCP 8.0 None In/Out Configur able Enables No communication between a host system (through NaviCLI/NaviSec CLI or Navisphere Host Agent) and a Navisphere Array Agent on a Storage system.
To launch IT Assistant using Single Sign-on authentication against Microsoft Active Directory, the following parameters must be set: authType=ntlm&application=[ita] For example: https://localhost:2607/?authType=ntlm&application=ita To launch IT Assistant using Single Sign-on authentication against the local system user accounts, the following parameters must be set: authType=ntlm&application=[ita]&locallogin=true For example: https://localhost:2607/?authType=ntlm&application= ita&locallogin=true Role-Based
Microsoft Windows Authentication For supported Windows operating systems, IT Assistant authentication is based on the operating system's user authentication system using Windows NT LAN Manager (NTLM) modules to authenticate. This underlying authentication system allows IT Assistant security to be incorporated in an overall security scheme for your network. Assigning User Privileges You do not have to assign user privileges to IT Assistant users before installing IT Assistant.
NOTE: Do not use double or single quotes in passwords. 5 In the console tree, under Local Users and Groups, click Groups. 6 Click the group to which you want to add the new user: Users, Power Users, or Administrators. 7 Click Action, and then click Properties. Click Add. 8 Type the user name that you are adding and click Check Names to validate. Click OK. New users can log in to IT Assistant with the user privileges for their assigned group.
7 Select the appropriate group and click Add. 8 Click OK, and then click OK again. New users can log in to IT Assistant with the user privileges for their assigned group and domain. Disabling Guest and Anonymous Accounts NOTE: You must be logged in with Administrator privileges to perform this procedure. 1 If your system is running Windows Server 2003, click the Start button, right-click My Computer, and point to Manage. If your system is running Windows 2000, right-click My Computer and point to Manage.
Ensuring a Secure Dell OpenManage IT Assistant Installation
Frequently Asked Questions 12 Top IT Assistant Questions The following table lists frequently asked questions and answers. Question Answer The iDRAC App Launch is not visible with in-band SNMP in ITA for the 11G Server? "Rac Console" Application launch will not be visible for the PExx1x (11 Generations) servers when discovered using SNMP. This is a known issue and there will be no further updates to ITA 8.x to address it. Refer to Readme for workaround.
Question Answer Why can’t I see a status update for a device on the IT Assistant user interface (UI)? If IT Assistant detects that the global status of a device has NOT changed on a scheduled status poll, then it will not send a message to the UI. Also, IT Assistant will not send a message to the UI when it checks the status after an incoming event for that device. This behavior is to optimally use resources and to increase the processing speed of the other messages that are sent to the user.
Question Answer Why do I get a Java out of When managing an environment with more than 2000 memory exception? devices, increase the amount of memory allocated to the Java Runtime Environment (JRE) heap. NOTE: The memory should be increased on the system from where you access the IT Assistant Management Station. To do so, close the IT Assistant browser session and go to the Java Control Panel.
Question Answer How do I disable Java caching? To disable Java caching on a Windows system, go to the Windows Control Panel, click the Java icon to display the Java Control Panel, and ensure that the Enable Caching check box in the Java Applet Cache Viewer dialog box is not selected.
Question Answer Why does the MediaType IT Assistant is unable to retrieve MediaType information column display NA instead because of the following reasons: of SSD or HDD? • Managed node has only Dell OpenManage Storage Management Agent installed. • Error occurred during the retrieval of MediaType information through SNMP protocol. Check the SNMP service running on the managed node. Why does IT Assistant display incorrect alert ID for alerts sent from a Red Hat Enterprise Linux 4.
Installation Updates Question Answer In the IT Assistant prerequisite checker screen, I get an error message while attempting to execute a Visual Basic script? Confirm that the Visual Basic files are installed correctly. This error occurs when the Prerequisite Checker invokes the Dell OpenManage vbstest.vbs (a Visual Basic [VB]) script to verify the installation environment) and the script fails for some reason. The possible causes are as follows: 1 Incorrect Internet Explorer Security settings.
Question Answer During IT Assistant installation, in Prerequisite checker, I get a blank Internet Explorer screen? A probable cause is a corrupted Internet Explorer installation. Browsing to any site displays the message — The requested lookup key was not found in any active activation context. To resolve, ensure that you install Internet Explorer correctly before installing IT Assistant.
Scope and Capabilities of IT Assistant These frequently asked questions cover the general capabilities of IT Assistant, optimizing the UI environment, and discovery configuration. Question Answer Why does IT Assistant show that my discovered system is down during a status poll when it is up? For networks where Dynamic Host Configuration Protocol (DHCP) is prevalent, IT Assistant may show a system as down when it is actually up due to another system obtaining its IP Address.
Question Answer Does IT Assistant manage only Dell systems? Yes. IT Assistant only manages Dell systems that have Dell instrumentation installed and running. However, starting with IT Assistant 8.0, devices that are configured with IPMI 1.5 or later can also be discovered with IT Assistant. Do I have to install IT Assistant on a Dell system? No.
IT Assistant User Interface Question Answer I know that the IT Assistant IT Assistant caches some data and validates the timeUI is set to automatically log out only when gathering new data is required. me out after 30 minutes of being idle. So, why am I able to continue to change menus and views after being logged into IT Assistant after 30 minutes? Why don’t I see all the alerts The IT Assistant UI displays alerts in the Alert Logs on the Alerts tab? view.
Question Answer I cannot log into IT Assistant. Even before logging in, I get the session expiry message. You will receive this message if you have enabled IP version 6 on your operating system. NOTE: By default, IP version 6 is enabled on Windows Vista and Windows Server 2008. To rectify this issue in Windows, perform the following steps: 1 Click the Start button. Point to SettingsControl Panel Java. 2 In the Java tab, click View in the Java Applet Runtime Settings section.
Question Answer What do I do if a system does not wake up? To wake up a device, IT Assistant uses the MAC addresses and subnet mask that were discovered for that device. If NIC teaming is configured on the device, only one MAC is advertised by the operating system. For Wake-on-LAN (WOL) to work, WOL must be enabled for all NICs in that team. For a WOL packet to reach its intended destination, directed broadcasting (also known as subnet broadcasting) must be enabled on the intermediate routers.
Question Answer When I export my report to CSV format, Excel doesn’t display the report in a correct view. How can I fix this problem? The reporting system generates all of its output in Unicode format (www.unicode.org). To open the CSV reports, start Microsoft Excel and run the File | Open command, which displays the Import Wizard. Select the comma delimited option to open the report with the data in the correct columns.
Alert Management Question Answer Why is the Alert Log for a managed system empty when I receive alerts and see them displayed in the Alert Logs view? When IT Assistant receives an event with an IP address stored in the event, IT Assistant resolves the event to a name accordingly by using its database of discovered systems (if instrumentation name resolution is preferred) or by using DNS (if DNS resolution is preferred). SNMP traps and CIM indications will always have an IP address to resolve from.
IT Assistant Services Question Answer How does IT Assistant resolve the names of discovered systems? See "Name Resolution" in the Dell OpenManage IT Assistant Online Help. Why am I experiencing a slow logon process after rebooting my system? Are IT Assistant Services causing these performance issues? Ensure that your system meets the minimum system requirements as described in the "Planning Your Dell OpenManage IT Assistant Installation" on page 53.
IT Assistant Discovery Question Answer Why did the server status icon on IT Assistant not change when the hard disk was removed from a system being managed through Intelligent Platform Management Interface (IPMI)? The Baseboard Management Controller (BMC) must be configured to send a particular hard disk related trap. Configure it manually, by using IPMI or any other related tool, to send the Platform Event Filter (PEF) trap.
Question Answer I have discovered a system that supports CIM indications. In the past I was able to receive indications from the system, but am now no longer receiving them through IT Assistant. I am seeing the indications locally on the managed system. In order for CIM indications to be sent to the management station, the management station must register with the managed system. The registration is broken every time the management station or the managed system is restarted.
Question Answer What ports do the IT Assistant services use to communicate? How can I change the port assignments? Port 2607 enables the IT Assistant UI to communicate with the IT Assistant Connection Service. Port 2606 enables the IT Assistant Connection Service to communicate with the IT Assistant Network Monitoring Service. You can change these port assignments when installing IT Assistant using customized settings.
Question Answer Why is there a delay in the display of discovery feedback in the Discovery and Monitoring Logs window? If a discovery task is already running and another discovery range is entered, the new range may not immediately show in the Discovery and Monitoring Logs window. This behavior is also dependent on the number of systems that are being discovered.
Question Answer I have discovered a device by specifying the IP address in the range. The system rebooted and received a new IP address. Though the IP address is in the range, why is the Status displaying the system as down? IT Assistant uses the IP address supplied only during discovery for all operations, such as, Status, Troubleshooting, Tasks, and so on.
Performance Monitoring Question Answer I have scheduled my performance monitoring tasks with an interval of 2 minutes. The task, however, does not fetch all samples at equal intervals. The delay in fetching samples can be caused due to various reasons, such as, low memory or high processor utilization on the IT Assistant management station. I am unable to see the information about the memory attribute in Execution Results pane of the task.
IPMI Discovery Support Question Answer I have given my system IP address and credentials for Intelligent Platform Management Interface (IPMI) discovery, but the discovery still fails. Provide the managed system’s BMC IP address and the BMC credentials (user name, password, and KG Key) NOTE: KG Key is available only on Dell x9xx and later systems. I have configured BMC on my managed systems. However, I am still unable to discover these systems. Ensure that you have a LAN connection to the BMC.
Miscellaneous Question Answer I want to run another application on the port on which the IT Assistant Netmon Service is installed. Do I have to uninstall and reinstall IT Assistant? The port number for the DSM IT Assistant Network Monitor service is defined using the Microsoft Windows registry key HKLM\Dell Computer What are the names of the various IT Assistant services? Corporation\Dell OpenManage IT Assistant\Network Monitoring Service\PortNumber.
Question Answer I am not able to receive Array Storage Management Services and Array Manager do Manager and Storage not support CIM. Therefore, IT Assistant does not Management Service events. receive events from storage devices using CIM. To receive storage events, configure Array Manager and Storage Management Service to send SNMPbased events. I am unable to see the latest data on the Tasks tree.
Question Answer I am unable to receive /usr/lib/vmware/snmp/mibs/*.mib to /usr/share/snmp/ VMware ESX Server 3.x traps.
Question Answer Why do I observe one or more One or more 32-bit compatible libraries may not be of these symptoms while installed on the managed systems. Ensure that the managing Linux systems? required libraries are installed. • Server Administrator For the list of libraries, see “Decisions That You Make Deployment Task Before Installation” on page 53. completes successfully; however, the inventory is not collected for the system, when the Server Administrator services start.
A Configuring Protocols to Send Information to Dell OpenManage IT Assistant Dell OpenManage IT Assistant uses three systems management protocols — Simple Network Management Protocol (SNMP), Common Information Model (CIM), and Intelligent Platform Management Interface (IPMI) over LAN. This appendix provides configuration information for these protocols. SNMP and CIM allow IT Assistant to get status for the Dell systems using server agents or Dell OpenManage Client Instrumentation (OMCI).
Table A-1. Supported Operating Systems and Systems Management Protocols on Managed Systems Operating System SNMP CIM Microsoft Windows operating system Available from the operating system installation media. Available from the operating system installation media Red Hat Linux operating You must install the SNMP package system provided with the operating system. Unavailable SUSE Linux Enterprise Server operating system You must install the SNMP package provided with the operating system.
SNMP Community Names in IT Assistant and Server Administrator For IT Assistant to successfully read information, modify information, and perform actions on a system running Dell OpenManage Server Administrator (the Dell recommended server agent) and/or other supported agents, the community names used by IT Assistant must match the corresponding community read-only (Get) and read/write (Set) community names on the managed system.
3 Click Services. The services list is displayed in the right pane. 4 Locate and double-click SNMP Service. The SNMP Service properties window is displayed. 5 Select the Security tab and click Add under Accepted community names. The SNMP Service Configuration window appears. 6 Select READ ONLY in the Community rights drop-down menu and type a case-sensitive string in the Community name field. Click Add. 7 Select Accept SNMP packets from these hosts, and click Add again.
Configuring the SNMP Service on an IT Assistant Managed System Running a Supported Windows Operating System Server Administrator and certain other managed system agents, such as Dell PowerConnect switches, use the SNMP protocol to communicate with IT Assistant. To enable this communication, the Windows SNMP service must be properly configured to enable Get and Set operations and to send traps to a services system. NOTE: See your operating system documentation for additional details on SNMP configuration.
c To change a community name, select a community name in the Accepted Community Names list and click Edit. The SNMP Service Configuration window appears. d Make all necessary edits to the community name of the system that is able to manage your system in the Community Name text box, and then click OK. The SNMP Service Properties window appears. 6 Click OK to save the changes.
Configuring Your System to Send SNMP Traps Managed system agents such as Server Administrator generate SNMP traps in response to changes in the status of sensors and other monitored parameters. You must configure one or more trap destinations on the managed system for these traps to be sent to an IT Assistant system. 1 If your system is running Windows Server 2003 or later, click the Start button, right-click My Computer, and point to Manage.
Configuring SNMP Agent on Managed Systems Running Supported Linux Operating Systems This section describes the configuration of SNMP agents on systems running Red Hat Enterprise Linux and SUSE Linux Enterprise Server operating systems. Managed system agents such as Server Administrator use the SNMP services provided by the ucd-snmp or net-snmp SNMP agent. You can configure the SNMP agent to change the community name, enable Set operations, and send traps to an IT Assistant system.
or com2sec notConfigUser default community_name To change the SNMP community name in SUSE Linux Enterprise Server, edit the SNMP agent configuration file, /etc/snmpd.conf by performing the following steps: 1 Find the line that reads: rocommunity public 127.0.0.1 2 Edit this line by replacing rocommunity with the new SNMP community name.
For Red Hat Enterprise Linux (version 7.3 or later) and Red Hat Enterprise Linux AS (version 2.1 or later) operating systems, the default SNMP access for the sysLocation and sysContact variables has been changed to read-only access. IT Assistant uses the access rights for these variables to determine whether or not certain actions can be performed through SNMP. These variables must be configured with read/write access to enable "sets" or system configuration setting changes in IT Assistant.
Setting Up SNMP on SUSE Linux Enterprise Server Retain the trapsink and smuxpeer lines in the existing snmpd.conf file. Delete all other content from the file. Add the following in the snmpd.conf: com2sec mynetwork /24 public NOTE: Substitute with the subnet address of your management station. However, retain the /24. group MyRWGroup v1 mynetwork view all included .1 80 access MyRWGroup "" any noauth exact all all none Restart /etc/init.d/snmpd. Setting Up SNMP on VMware ESX 3.
vicfg-snmp --server --username root --password -T NOTE: Ensure that the SNMP ports are kept open before sending traps to the management station. 6 For the ESX Server traps to be properly categorized in IT Assistant, perform the following: a Open IT Assistant Console. b Select Alerts Categories/Sources Virtual Machine. c Right click Virtual Machine and select New SNMP Alert Source.
Where X represents the unused port specified above, while configuring SNMP. trapsink trapsink is required to send traps defined in the proprietary MIBs. 5 Run the following command to enable SNMP for VMware ESX Server: vicfg-snmp --server --username root --password -E 6 Run the following command to view the configuration: vicfg-snmp --server --username root --password -s 7 Restart mgmt-vmware.
CAUTION: The sample scripts are provided as examples only and have not been tested nor are they warranted in any way by Dell; Dell disclaims any liability in connection therewith. Dell provides no technical support with regard to content herein. The script has been written to reconfigure a new non-tampered default snmp.xml and snmpd.conf files present on a ESX 4.0 System. You can find the sample script in the ITAssistant\esx4_sample_script folder.
Setting Up CIM CIM is available only on supported Microsoft Windows operating systems. NOTE: Dell OpenManage Server Administrator sends events to IT Assistant as SNMP traps. It does not send CIM indications for either instrumentation or storage events from a server. Setting Up CIM on Your Managed Systems This subsection provides steps for setting up CIM on managed systems running supported Windows operating systems. For more information, see "Configuring CIM for Manageability.
For Managed Systems Running Windows 2000 NOTE: The WMI core is installed with Windows 2000 by default. 1 Click StartSettingsControl PanelAdministrative Tools Computer Management. 2 In the Computer Management (Local) tree, expand the Local Users and Groups branch and click the Users folder. 3 On the menu bar, click Action and then click New User. a In the New User dialog box, fill in the required information fields with the user name and password – for example, CIMUser and DELL.
For Managed Systems Running Windows XP Professional As mentioned previously, the improved security in Windows XP mandates that the client be in the same domain as the IT Assistant system. Also, when implementing your own user name and password, do not specify a blank password. The following steps detail how to create a local user. Dell highly recommends that you create a domain user with administrative rights so that you do not have to manually add a user to every client.
For Managed Systems Running Windows Server 2003 or later 1 Click StartSettingsControl PanelAdministrative Tools Computer Management. 2 In the Computer Management (Local) tree, expand the Local Users and Groups branch and click the Users folder. 3 On the menu bar, click Action and then click New User. a In the New User dialog box, fill in the required information fields with the user name CIMUser and password DELL.
Configuring the IPMI For IT Assistant to be able to discover IPMI-compliant devices, you should configure the BMC on your managed system. You can also configure the BMC to send alerts to IT Assistant. You can configure the BMC from the Dell OpenManage Server Administrator GUI or from the BIOS-POST (pre-operating system environment). Configuring BMC From the Server Administrator 1 Log into the Server Administrator home page of your managed system. 2 On the left pane, click the System object.
13 Click Apply Changes. This configures the managed system for IPMI discovery and configures the BMC to send alerts to IT Assistant. NOTE: When you configure IT Assistant to use the IPMI parameters of the BMC of your managed systems, ensure that the BMC user name, password, and the kg key values in the managed system must match those on the management station.
Utilities in Dell OpenManage IT Assistant B Dell OpenManage IT Assistant has three utilities: • Import Node List Utility • Database Management Utility • Simple Network Management Protocol (SNMP) Event Source Import Utility IT Assistant Import Node List Utility The Import Node List utility allows you to create a file that defines a discovery list comprised of managed devices, IP addresses, or IP address ranges.
2 Define a template that will be applied to one or more discovery ranges. You define the template by entering a discovery range with the host name of default_template. The import node list utility applies the protocol settings defined in this template to each discovery item in the file. 3 Run the utility from the command line. (The import node utility is located in the IT Assistant /bin directory.) Specify the filename for the file you created and, optionally, the template name.
The last line of the file must have a line feed in it. You can also use any combination of the subnet formats supported by the IT Assistant user interface. It is important to make sure that each entry is the correct format because the import node list utility does not check and validate the format for you. 2 Save the file and specify a filename, for example, nodelist.txt. Sample Import Node List Utility Commands Import the nodes from the file nodelist.txt: importnodelist nodelist.
Using Multiple Templates The import node list utility supports the use of multiple templates, where different entries in the file may each use different protocol settings and require different templates. The following import file provides an example for using multiple templates: #This is a comment (a "#" sign at the beginning of the line means to ignore #the line). 23.45.65.34,template1 23.45.65.35,template1 hostname1 hostname2,template2 23.34.55.*,template2 12.34.56.
Saving Templates If multiple templates are needed to correctly configure a file of node entries, it is possible to set up the templates in IT Assistant, then export the settings for backup or some other purpose. The database management utility, dcdbmng.exe, is located in IT Assistant's /bin directory. This utility allows you to import, export, and clear IT Assistant database tables. To export templates, perform the following steps: 1 Configure all required templates in IT Assistant.
Database Management Utility The Dell OpenManage IT Assistant Database Management Utility has two implementations: a graphical user interface (GUI) and a command line interface (CLI). Both versions of the utility allow users to perform operations on databases and tables that reside in the IT Assistant data repository. NOTE: The IT Assistant 6.x database schema is not directly compatible with the IT Assistant 7.x database schema. Only certain tables in the IT Assistant 6.
This command displays a dialog box that lists commands that you can use to do the following: • Install the appropriate database engine (Microsoft Data Engine (MSDE) for IT Assistant version 7.x and earlier or SQL Server 2008 R2 Express Edition for IT Assistant version 8.9 and later). • Start and stop the database engine. • Attach and detach database files to and from the database engine. • Import and export tables and databases.
Detach Database • Command: dcdbmng /R or dcdbmng /r • Description: Detaches the attached database file from the SQL Server 2008 R2 Express Edition or the SQL Server 2008 R2. NOTE: The detached database file remains in the location from where it was attached to the SQL Server 2008 R2 Express Edition or the SQL Server 2008 R2.
Install MSDE • Command: dcdbmng /N or dcdbmng /n • Description: Silently installs MSDE. NOTE: The MSDEx85.exe and iss files must be placed in the correct location. Start Server • Command: dcdbmng /T or dcdbmng /t • Description: Starts the MSSQLServer service. Stop Server • Command: dcdbmng /P or dcdbmng /p • Description: Stops the MSSQLServer service.
Ensure that the text file format complies with the following formatting rules: 1 The format for the usage of the utility must be: ImportEventSources.exe 2 All values of a particular Event Source must be bar-separated. 3 Each Event Source entry must be on a separate line.
--#SUMMARY "Generic Critical Fan Failure" --#ARGUMENTS {} --#SEVERITY CRITICAL ::= 262402 The conversion process is as follows: EventCategory : Environmental NOTE: IT Assistant has a set of pre-defined categories (Environmental, General Redundancy, Keyboard-Video-Mouse (KVM), Memory, Physical Disk, Power, Printers, Processor, Security, Storage Enclosure, Storage Peripheral, Storage Software, System Events, Tape, Virtual Disk, and Other). The event could fall under any of these categories.
Utilities in Dell OpenManage IT Assistant
C Status Indicators This appendix describes the indicators that display on the IT Assistant user interface (UI). Device Group Status and Health Indicators Table C-1. Device Group Status and Health Indicators Group is empty. Group contains only healthy systems. All systems are powered on. Group contains at least one system with a warning condition. All systems are powered on. Group contains at least one system with a critical condition. All systems are powered on.
System and Device Status and Health Indicators Table C-2. System and Device Status and Health Indicators System has an unknown health condition. System or device is healthy. System or device has a warning condition. System or device has a critical condition. System or device is a VMware ESX Server virtual machine. System or device is powered on. System is powered down, last detected condition was unknown. System is powered down, last detected condition was healthy.
Alert Indicators Alert Severity Indicators Table C-3. Alert Severity Indicators Unknown alert Normal alert Warning alert Critical alert Alert Acknowledgement Indicators Table C-4. Alert Ackowledgement Indicators Alert acknowledged Alert Action Indicators Table C-5. Alert Action Indicators Alert action is of type application launch. Alert action is of type e-mail. Alert action is of type trap forwarding.
Task Scheduling Indicators Table C-6. Task Scheduling Indicators Schedule is enabled. Schedule not enabled. Execution Logs Indicators Task Execution Log Indicators Table C-7. Task Execution Log Indicators Task is running. Task completed successfully. Task failed. (In Task Execution Summary) Task executed with no errors, but required user intervention, such as reboot, to complete the task. Task was stopped. Performance and Power Monitoring Log Indicators Table C-8.
Application Log Indicators Table C-9. Application Logs Indicators Informational message. Warning message. Critical message. Update Log Indicators Table C-10. Update Logs Indicators Online Synchronization is in progress. Online Synchronization completed successfully. Online Synchronization completed with errors. Discovery Ranges Indicators Include Ranges Indicators Table C-11. Include Ranges Indicators Scheduled discovery and inventory is enabled. Scheduled discovery and inventory is disabled.
Performance and Power Monitoring Indicators Table C-12. Performance and Power Monitoring Indicators Task is running. Task is yet to start or has paused. Task completed successfully. Attribute value has exceeded its warning threshold. Attribute value has exceeded its critical threshold. Failed to collect values for one or more attributes. Software Updates Indicators Table C-13. Software Update Indicators Repository Read-only repository Customization attribute for the view. Update Package in the repository.
Table C-13. Software Update Indicators (continued) Custom Bundle in IT Assistant repository. System bundle in Online Repository that has not been downloaded, but referenced in the last synchronized catalog. Repository Comparison Results Indicators Table C-14. Repository Comparison Results Indicators Source version of update package/ bundle is lower than target version. Source version of update package/ bundle is higher than target version. Exact match of the update package/bundle.
Table C-15. Import Dialog Indicators (continued) Import failed. Favorite Application Indicators Table C-16. Favorite Application Indicators Executable favorite application launch. Web address (URL) favorite application launch. Troubleshooting Tool Indicators Table C-17. Troubleshooting Test Result Indicators Test successful Test failed Task Import Result Indicators Table C-18. Task Import Result Indicators Selected task has been imported successfully. Selected task already exists.
Device Compliance Result Indicators Table C-19. Device Compliance Result Indicators Device version is equal to the update package/bundle version in the repository. Device version is lower than the version of the update package/bundle in the repository. Device version is higher than the version of the update package/bundle in the repository. Device version does not meet the pre-requisite for the update package/bundle.
Status Indicators
Index A D adding users, 228 Database Management Utility, 282 agents on systems, 59 alert filters, 18 Alert Management FAQ, 244 ASF, 52, 166, 214 database schema information, 182 disabling users, 229 Discovery FAQ, 246 DMI support, 25 C CIM, 94, 257 Dynamic VMware Host Group, 36 Classic View, 45 Compliance Tool, 36 E configuring discovery cycle, 115 discovery ranges, 106, 121 discovery settings, 103, 118 inventory settings, 104, 120 SNMP, 116, 258 status polling settings, 105, 120 system to send SN
H hardware configuration, 56 HTTP, 223 HTTPS, 224 IT Assistant Services FAQ, 245 IT Assistant UI FAQ, 240 L I Import Node List utility, 277 installation prerequisites, 53 database, 57 operating system, 55 summary, 66 systems management protocols, 58 installing IT Assistant, 73 SNMP, 70 IPMI command line, 164-165 IT Assistant components IT Assistant system, 23 managed system, 23 services, 23 user interface, 23 IT Assistant features application launch, 25 dynamic groups, 25 enhanced inventory cycle, 28 man
R RBAC, 72, 91 RDP, 224 remote client instrumentation command line, 164 remote management identifying groups, 18 Remote Microsoft SQL Server and IT Assistant, 80 best practices, 93 optimal configuration, 93 software deployment, 167 software updates, 147, 173 using, 148, 156 SQL server, 57 SQL Server 2008 R2 Express Edition, 57 SSH, 222 reports creating, 180 customized reports, 20 editing, deleting, running, 181 pre-defined, 175 starting IT Assistant, 91 RMC, 224 systems you want to monitor, 59 systems
uninstalling IT Assistant, 80 user privileges, 226 users adding, 228 creating, 227 disabling, 229 using IT Assistant, 103 using software updates, 156 V views of systems, 18 W Web packs, 169 Windows authentication, 227 302 Index
