Owner's Manual

To regain the application focus, click outside the context of the browser in which IT Assistant is
running, and then click back within the IT Assistant user interface (UI). [146975]
• The preference and help pages on the IT Assistant browser will be active only after IT Assistant has
loaded completely. [145205]
• Dell PowerEdge systems with DRAC III, DRAC III/XT, ERA, or ERA/O will be displayed in the IT
Assistant Device tree under modular systems if the out-of-band SNMP agent property is enabled
with "racadm." This property is not supported on the DRAC III family and is likely to be disabled in
future. If you see systems with a DRAC III card under modular systems, use the racadm command-
line utility to disable the property with the following command:
Locally on the server with the DRAC card:
"racadm config -g cfgOobSnmp -o cfgOobSnmpAgentEnable 0"
Remotely from a management station with the RAC management software installed:
"racadm -r <ipaddress of RAC card> -u <RAC username> -p <RAC password> config -g cfgOobSnmp
-o cfgOobSnmpAgentEnable 0" [139394]
• On Windows 2000, you may see an error message when you launch the Remote Desktop
Connection application using the right-click menu option on the Device tree. This issue may occur
because older versions of the client do not get installed in the system path. To correct this problem,
install a later version of the Remote Desktop Client (6.0.2600.0 or later). You can download the
client from Microsoft's website at:
"http://www.microsoft.com/windowsxp/downloads/tools/rdclientdl.mspx." [139630]
• When running Mozilla(R) on Linux: Using the "View | Reload" (Ctrl + R) command in Mozilla results
in unpredictable behavior. IT Assistant may reload in some cases, but at other times you may see
the following message:
"An instance of the IT Assistant console is already running on this device."
To address this issue, close the browser session and open a new session. [132635]
• When the name resolution on an IP address to a host name fails using DNS, IT Assistant attempts to
resolve the name using the NetBIOS name query. This action may cause the device to appear in
IT Assistant with the NetBIOS name even if it does not have a DNS entry. [138013]
• The IT Assistant UI supports the Mozilla browser only on systems running the Linux operating
system. On systems running the Windows operating system, the supported browser is Internet
Explorer and Firefox. Multiple instances of IT Assistant on Windows Server 2008 with the Firefox
browser is not supported and a valid message is not displayed. [150687]
• The IT Assistant UI cannot be launched using Firefox 3.0 on Windows Server 2008 x64 and
Windows Server 2008 x86 systems.[231656]
• If you use a special character font (for example, Wingdings(R) or a similar font) for your report
name, the report is saved correctly but the name will be displayed as question marks instead of the
special character font. To avoid this issue, use only standard fonts for report names. [135701]
• If you have Java(TM) Runtime Environment (JRE) versions 1.3 and 1.5.0 installed on your IT
Assistant UI client, and you uninstall an older version of the JRE, the IT Assistant UI may request
that you reinstall JRE version 1.5.0. To correct this problem, uninstall JRE version 1.5.0 and then
reinstall it by launching the IT Assistant UI.[137304]
For more information on this issue, see bug ID 4994468 on "http://bugs.sun.com."