Owner's Manual

Open Issues and Resolutions
• The processor count in IT Assistant will differ for managed systems that contain processors with
multiple cores or Hyper Threading enabled. The count differs based on whether the managed
system is discovered using the CIM or SNMP protocol. The systems discovered using SNMP will
report physical processors, and the systems discovered using CIM will report logical processors.
• IT Assistant can receive and process alerts from systems with IPv4 address format.
• If you have configured the Navisphere CLI port different from default, EMC console launch from IT
Assistant fails. You have to manually launch the EMC console in a new web browser window,
specifying the newly configured port.
• If you attempt to update the BIOS from version A05 or earlier on a Dell PowerEdge(TM) 1500SC
that has 4 GB of system memory installed, the system stops responding on the BIOS post screen.
BIOS will not be updated even if you manually reboot the system. To avoid this issue, either use the
diskette flash method or temporarily remove some memory before performing the update.[148580]
• Remote Server Administrator command line task may not respond for Server Administrator running
on Microsoft Windows 2008 and Microsoft Windows 2008 R2.
To enable the successful functioning of remote Server Administrator CLI and software
updates/deploy features; ensure the following (applicable to Microsoft® Windows® only)
The managed system and the management station must be on the same domain or there should
be a trust relationship between the two domains.
If you have a Windows Firewall configured on the management station or the managed system,
make the following configuration changes to enable remote Server Administrator CLI and software
updates to work successfully.
Management Station:
a. Open TCP port 135.
b. Add the application "omremote.exe" (located in ITAssistant\bin) to the Firewall exception
list.
Managed System:
If you have the Windows firewall configured, enable remote administration by running the
following command in the command prompt:
"netsh firewall set service RemoteAdmin"
For more information on connecting through the Windows firewall, see Microsoft's MSDN website
for Platform SDK: Windows Management Instrumentation (Connecting through Windows Firewall)
at :
"http://msdn.microsoft.com/en-us/library/aa389286(VS.85).aspx"
"http://support.microsoft.com/kb/875605"
For Windows Server 2008 onwards, see the following link:
"http://msdn.microsoft.com/en-us/library/aa822854(VS.85).aspx"
[312918]
• When running Firefox on Red Hat(R) Enterprise Linux(R) versions 3.0 and 4.0, the focus on a
component may disappear when you hide a Modal Dialog. This is a known issue with Java(TM).
[6274378].