Owner's Manual

• For systems with a Trusted Computing Group (TCG) 1.2-compliant Trusted Platform Module (TPM)
chip, software updates for BIOS will fail if all of the following are true:
o The Microsoft Windows BitLocker Drive Encryption feature is enabled.
o The TPM feature is set (using BIOS) to ON with Preboot Measurement. For information
about TPM security settings, see the "Dell OpenManage Server Administrator Online Help"
or the "Dell OpenManage Server Administrator User's Guide" available on the Dell Support
website at support.dell.com" and on the appropriate media supplied by Dell.
For software updates for BIOS to function, perform the following steps:
1. Disable the Microsoft Windows BitLocker Drive Encryption feature: For information on
disabling this feature, see the Microsoft documentation at "www.microsoft.com."
2. Update BIOS.
3. Re-start the system.
4. Re-enable the Microsoft Windows BitLocker Drive Encryption feature.
You can use IT Assistant to view the TPM information in the Device Details page.
You may not get appropriate privileges in the IT Assistant GUI if:
o You are part of an Active Directory group, which is in turn part of another group and
o You launch Server Administrator using the desktop icon and Single Sign-on is enabled. [167801].
• In the Online Repository Synchronization wizard, while testing Internet connectivity, if the test
passes, IT Assistant may use the same Internet Connection settings and continue to report further
tests as successful even if you provide different proxy settings. This issue can be overcome by
restarting the DSM IT Assistant Connection Service. [174323]
• If the CPU throttles, the following message in the Hardware System Event Log (SEL) will be
displayed with an unknown severity, System Board Power Optimized: Performance status sensor
for System Board, unknown event. This would be displayed in the "Hardware Logs" tab when you
select the system in the Devices view.[175331]
• SNMP connectivity from IT Assistant may fail if the SNMP ports on the management station and
managed system are different. If some management applications change the default SNMP port, it
could lead to SNMP connectivity failure from IT Assistant.[175442]
• Server Administrator Deployment task requires dependent components (example libc++) to be
installed on the target systems running the Linux operating system. If these components are not
installed, the task will fail with the following error message:
"omexec must be installed on the remote node for the task. See the help and ensure remote node
requirements are met before executing the task." [175296]
• When IT Assistant is launched using the Internet Explorer 7 browser, it may present a page
displaying "Certificate Error." On clicking "Continue to this website (not recommended)," it may fail
to load the application and redirect to the "res://ieframe.dll" page.
To work around this problem, enable "Active Scripting" in the "Internet" security zone. Perform the
below steps to do this:
In Internet Explorer,
1. Go to "Tools"-> "Internet Options"-> "Security."
2. Select "Internet" zone.
3. Click "Custom Level" button.
4. Go to "Security" -> "Active Scripting."