Owner's Manual

Ensure that you retain the trapsink and the smuxpeer lines in the existing conf file. You can delete all
other content. In the line containing "com2sec mynetwork...," substitute the existing address with the
subnet address your management station is on. For example, if the IT Assistant system has an IP
address of 143.166.29.117, then substitute it with 143.166.29.0. Make sure to retain "/24." Restart
/etc/init.d/snmpd. [81249]
• For IPMI-based discovery or inventory, the maximum length for the host operating system name is
62 characters. Any character beyond that limit will be truncated. [91210]
• Initialization of ML6000 may take a few minutes to give accurate information on the slot
count/drive count on IT Assistant.[66838]
• You may experience problems while performing resource-intensive operations in IT Assistant if you
keep the same browser session open for a couple of days. These operations include working with
Software Deployment tasks and Performance and Power Monitoring features. To recover, close the
browser and launch IT Assistant in a new browser window. [156726]
• A first-time catalog update on the Online Repository Synchronization Wizard may not populate the
tree. To work around this issue close and re-run the wizard.[162862]
• If IT Assistant is running on a Windows Vista system, a first-time Catalog update on the Online
Repository Synchronization Wizard may cause the session to expire. If the session expires, close the
browser and launch IT Assistant in a new browser window [162315].
• On Vista and later operating systems, the Microsoft telnet client may not be installed by default.
Due to this, IT Assistant may not show application launch point for SOL Proxy and telnet. Microsoft
Telnet Client must be installed on the system where the IT Assistant UI is running. [157301]
• If you set the task start or end time to a time in Daylight Saving Time (DST) shift period, IT Assistant
will change the task start or end time to the closest valid time. A workaround to eliminate the
changing of start or end time is to set a valid start/end time. [165393]
• Changing time zone on the IT Assistant Management Station could lead to fatal errors being
displayed. This could happen if you have date/time related data (for example, an Alert Filter) that is
applicable to a particular date and time, configured on one time zone. If you change the time zone
to another one that happens to be observing daylight saving time, and, if the date-time
combination corresponding to your data is invalid, then launching IT Assistant would result in the
above error.
To recover from this error:
o Change back the system time zone to the previous one
o edit the data values such that they would translate into valid date and time combination in
the other time zone
o Change the system time zone and restart IT Assistant. [165919]
• When opening the IT Assistant UI, respond to the security certificate challenge box and Microsoft
User Access Control pop-up messages within approximately 2 minutes; otherwise the UI will time-
out and fail to load. To correct this issue, close the current UI and re-open it. [102193,163732]
• Power monitoring agent shows unknown status for devices if you have selected only the Peak
Amperage or Peak Power counters for the task running on these devices. [171464]
• By default, root login through SSH is not enabled on VMware ESX Servers. As a result, all IT
Assistant tasks that use the root account would fail. To enable the SSH root login on the ESX Server,
set the option "PermitRootLogin=YES" in "/etc/ssh/sshd_conf" file.[174023]