Owner's Manual

• If the intensity of an alert storm increases beyond 5 traps per second, it could take IT Assistant
several minutes to process all the alerts. New alerts that are received in the interim are not
displayed on the UI until all the alerts in the storm are processed.
• Pressing "Next," "Previous," or "Refresh" on the "Alerts" page of the UI, while a constant stream of
alerts is being processed by IT Assistant, may cause the counters in the "Alerts" page of the UI to
fall short. To correct this problem, click "Refresh" when the constant stream of alerts has subsided.
The refresh action does not impact any alert actions. [134862]
• When creating or updating a task, the stamp for the creation or update time is that of the IT
Assistant UI. The "Last Run Time" displayed on the summary report, however, is the time of the IT
Assistant Services system. If there is a significant variation in the UI and Services system time, it is
possible that a scheduled task may not execute or show that it was executed before it was
created.[137997]
• For NIC information on systems, IT Assistant uses the operating system's provider(s) to retrieve
data rather than Server Administrator. This behavior can result in discrepancies in reporting NIC
information between IT Assistant and Server Administrator. For example:
o On Linux systems, adapters may be named differently between IT Assistant and Server
Administrator. For example, IT Assistant may report a NIC adapter as "eth0," while Server
Administrator shows the actual manufacturer name of the NIC.
o If more than one NIC card is not configured with an IP address, IT Assistant may show only
one of the cards with an IP address of 0.0.0.0.
o IT Assistant may not report disabled NIC adapters.
o On Novell(R) NetWare(R) systems, since NetWare reports each NIC port as a NIC interface
entry, IT Assistant may show more NIC interfaces than are actually present in the system.
[138454]
• While performing discovery, if a device is discovered using "host name," and if its IP Address
changes at a later time, IT Assistant will display two devices after the next discovery cycle. One
device will display the old IP address and status as Power Down, while the other will display the
new IP Address. This problem is likely to affect systems that have DNS-DHCP IP addressing and for
which the IP addresses frequently change. A workaround to eliminate duplicate device is to delete
the device with the old IP address. [148069]
• IT Assistant will discover a RAC under the RAC group only if IT Assistant can communicate out-of-
band (bypassing the operating system) with the SNMP agent on the controller. DRAC III does not
• have this capability, and hence would not be grouped under the RAC group. DRAC 4 (and above)
support out-of-band communication with the SNMP agent and are discovered under the RAC group.
[151535]
• The choice of protocols specified for discovering and managing the devices can result in varying
levels of manageability. For instance, if you choose to manage devices in your network using only
CIM, the devices with only SNMP agent (example DRAC) are classified under the "Unknown" group
and consequently, you may not get application launch (example RAC console) functionality for the
device. To avoid such issues, make a careful choice of the protocols while configuring discovery
ranges, keeping in mind the devices (and protocols supported by agents running on those devices)
that you are going to manage. [153729]
• After installing IT Assistant, if you reinstall the database application (Example: Microsoft SQL
Desktop Engine (MSDE) 2000/SQL Server 2000 etc, which is used by IT Assistant) the IT Assistant