Owner's Manual

2. If more than one NIC card is not configured with an IP address,
IT Assistant may show only one of the cards with an IP address
of 0.0.0.0.
3. IT Assistant may not report disabled NIC adapters.
4. On Novell(R) NetWare(R) systems, since NetWare reports each NIC
port as a NIC interface entry, IT Assistant may show more NIC
interfaces than are actually present in the system.
[138454]
* While performing discovery, if a device is discovered using
"host name," and if its IP Address changes at a later time,
IT Assistant will display two devices after the next discovery
cycle. One device will display the old IP address and status as
Power Down, while the other will display the new IP Address. This
problem is likely to affect systems that have DNS-DHCP IP
addressing and for which the IP addresses frequently change. A
workaround to eliminate duplicate device is to delete the device
with the old IP address. [148069]
* IT Assistant will discover a RAC under the RAC group only if
IT Assistant can communicate out-of-band (bypassing the operating
system) with the SNMP agent on the controller. DRAC III does not
have this capability, and hence would not be grouped under the RAC
group. DRAC 4 (and above) support out-of-band communication with
the SNMP agent and are discovered under the RAC group. [151535]
* The choice of protocols specified for discovering and managing the
devices can result in varying levels of manageability. For
instance, if you choose to manage devices in your network using
only CIM, the devices with only SNMP agent (example DRAC) are
classified under the "Unknown" group and consequently, you may not
get application launch (example RAC console) functionality for the
device. To avoid such issues, make a careful choice of the
protocols while configuring discovery ranges, keeping in mind the
devices (and protocols supported by agents running on those
devices) that you are going to manage. [153729]
* After installing IT Assistant, if you reinstall the database
application (Example: Microsoft SQL Desktop Engine (MSDE) 2000/SQL
Server 2000 etc, which is used by IT Assistant) the IT Assistant
database will be detached from the database application. Run the
following command manually to attach it back to the application.
NOTE: The command mentioned below shows the default location of SQL
Server. Use the exact path to locate the database files.
EXEC sp_attach_db @dbname = 'ITAssist', @filename1 =
"C:\Program Files\Microsoft SQL Server\MSSQL\Data\
ITAssist_Data.MDF",
@filename2 = "C:\Program Files\Microsoft SQL
Server\MSSQL\Data\ITAssist_Log.LDF"
- This command can be run directly in SQL Query Analyzer. Or