Owner's Manual

7.0, and then apply version 8.7 as an upgrade.

NOTE: During an upgrade from version 6.x of IT Assistant to version

7.0, the installation will preserve the following settings:

(a) Global configuration settings

(b) Discovery configuration settings

Any other database information such as custom groups, custom event

filters, or event categories will not be migrated because the

database schema is not compatible with earlier versions of

IT Assistant. To save this information, back up your original database

before upgrading.

If you have changed the data that was pre-populated as part of the 7.0

install in the Report and EventSource tables, but want to retain

this data after upgrading to version 8.7, take a back up of these

tables and restore them manually after the upgrade.

NOTE: If you used the CIM protocol before an upgrade, then after an

upgrade, it is important to verify the CIM credentials. CIM

credentials should be qualified with a domain or localhost if no

trusted domain is configured (for example, domain\administrator or

localhost\administrator). You can view the CIM credentials by editing

the imported discovery ranges in the "CIM Configuration Pane." If the

CIM credentials are not qualified with a domain or localhost, devices

will not be discovered through the CIM protocol.

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USER NOTES

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* The processor count in IT Assistant will differ for managed systems

that contain processors with multiple cores or HyperThreading

enabled. The count will differ based on whether the managed system

is discovered using the CIM or SNMP protocol. The systems

discovered using SNMP will report physical processors, and the

systems discovered using CIM will report logical processors.

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Software Updates

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NOTE: IT Assistant does not support the software update task on the

management station. This is because a software update may require a

reboot that may affect other scheduled tasks that are run on the

management station. You can perform software updates using the

"Dell Systems Management Tools and Documentation" DVD after closing

the IT Assistant application.

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Software Updates for Linux

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To perform a remote Linux software update, IT Assistant uses Plink

for SSH communication. By default, IT Assistant passes your