Owner's Manual

Frequently Asked Questions 243
Why is there a delay in
the display of discovery
feedback in the Discovery
and Monitoring
Logs window?
If a discovery task is already running and another
discovery range is entered, the new range may not
immediately show in the Discovery and Monitoring Logs
window. This behavior is also dependent on the number of
systems that are being discovered.
Why does discovery hang
on my CIM-enabled IT
Assistant installation?
If IT Assistant has CIM enabled and is discovering
managed systems with Dell OpenManage Server Agent
version 4.4 or earlier that are configured for CIM,
discovery may hang. You must upgrade the
instrumentation for these systems. In the IT Assistant UI,
go to Discovery and Monitoring Discovery
Configuration to resolve this issue. See "Discovery
Configuration—Configuring IT Assistant to Discover
New Devices" in the Dell OpenManage IT Assistant
Online Help.
A memory leak has
occurred in the IT
Assistant Network
Monitoring Service.
What caused the
problem?
If IT Assistant is installed on a device that is running
Windows 2000 SP4, a known issue with the Microsoft
WMI API results in a memory leak in the IT Assistant
Network Monitoring Service when using the CIM
protocol. The leak occurs when the remote device is
passed incorrect authentication credentials during a
discovery cycle or status poll.
Why can't I discover my
ERA/MC device?
Before you can discover your ERA/MC you must have it
properly configured. (For configuration information, see
your ERA/MC documentation.) After you configure your
ERA/MC, ensure that the IP address assigned to the
device is included in the IT Assistant discovery range.
Why does the device
status display Unknown
when I attempt to
discover it using the
SNMP and CIM protocol
combinations?
IT Assistant discovers various ranges asynchronously and
one range will be overwritten by the other. Provide
consistent credentials for discovering the device. For
example, if you have enabled SNMP and CIM with
particular credentials for the first range, enter the same
SNMP and CIM credentials for the second range for the
device to be discovered.
Question Answer