Owner's Manual

Frequently Asked Questions 241
I have discovered a
system that supports
CIM indications. In the
past I was able to receive
indications from the
system, but am now no
longer receiving them
through IT Assistant. I
am seeing the indications
locally on the
managed system.
In order for CIM indications to be sent to the
management station, the management station must
register with the managed system. The registration is
broken every time the management station or the
managed system is restarted. When IT Assistant discovers
a system, it registers that system with the CIM indication
provider. If the managed system is restarted, IT Assistant
does not reregister it until the next discovery cycle. To
force a reregistration with the indication provider, force
discovery of the managed system in IT Assistant by right-
clicking the system in the Device Tree view and clicking
Refresh Status.
How do I qualify CIM
user names?
CIM is enabled/disabled only by discovery range and
requires each CIM user to be qualified with a domain or
local host if no trusted domain is configured.
It is critical to provide this qualification when configuring
CIM through a discovery range (for example:
<domain>\<user name> or localhost\<user name>) to
authenticate and use the CIM protocol.
To upgrade from IT Assistant version 6.x to version 7.x,
qualify your user name correctly by editing the discovery
ranges.
How does the IT
Assistant UI determine
the times that it displays?
Dates and times are reported according to the time zone
configured on the management station.
Why can't IT Assistant
discover systems on the
configured
discovery range?
Use the IT Assistant Troubleshooting Tool to help resolve
this issue. In the UI, go to Tools Troubleshooting Tool.
See also "Troubleshooting Tool—Finding and Resolving
Discovery Issues" in the Dell OpenManage IT Assistant
Online Help.
Why does IT Assistant
report some attribute
values as blank or empty
values?
IT Assistant will show blank or empty data values for
those attributes which are queried from, but are not
returned by, the agent. These blank fields may indicate
that the feature is not supported by the device or reported
by the device's agent(s), or that the device's current
configuration disables the feature. In addition, blank
values can also indicate empty fields that are returned by
the agent.
Question Answer