Owner's Manual

242 Frequently Asked Questions
I am not able to
receive Array
Manager and Storage
Management Service
events.
Storage Management Services and Array Manager do not
support CIM. Therefore, IT Assistant does not receive events
from storage devices using CIM.
To receive storage events, configure Array Manager and
Storage Management Service to send SNMP-based events.
I am unable to see
the latest data on the
Ta s ks tree.
If you are seeing outdated data or if the data is missing, press
F5 to manually refresh the IT Assistant user interface.
I am unable to
receive VMware
®
ESX Server
®
3.x
traps.
Check the management station and the VMware ESX Server
settings.
Management station settings:
• Unblock firewall for the SNMP service.
• Ensure that the community name is set correctly.
• Ensure that the Accept SNMP packet from any host or Accept
SNMP packet from this host is set with the VMware ESX Server.
• Ensure that the SNMP and the SNMP trap services are running.
VMware ESX Server settings:
• Unblock firewall for the SNMP service.
• Ensure
/etc/snmp/snmpd.conf is configured correctly on the
host.
trapcommunity <management console trap
community name>
trapsink <Mgmt console IP> <Mgmt console
community name>
• Ensure that the path to the VMware SNMP agent is set and is
valid on the host.
dlmod SNMPESX /usr/lib/vmware/snmp/libSNMPESX.so
• Ensure that the VMware MIBs are in the expected path on the
host, or copy the MIB from cp
Question Answer