Owner's Manual

Frequently Asked Questions 241
Miscellaneous
Question Answer
I want to run another
application on the
port on which the
IT Assistant Netmon
Service is installed.
Do I have to
uninstall and
reinstall
IT Assistant?
The port number for the DSM IT Assistant Network Monitor
service is defined using the Microsoft Windows registry key
HKLM\Dell Computer Corporation\Dell
OpenManage IT Assistant\Network
Monitoring Service\PortNumber
. Change the
value of this key and restart the DSM IT Assistant Connection
Service and the DSM IT Assistant Network Monitor services.
What are the names
of the various
IT Assistant services?
The names of the IT Assistant services are:
• DSM IT Assistant Network Monitor
• DSM IT Assistant Connection Service
I have redundant
entries for Dell™
PowerConnect™
switches—one under
the Unknown
category and the
other under Network
Devices as Switch
Object.
When IT Assistant discovers the PowerConnect switch with its
IP address configured, but SNMP not configured, it classifies
this object under the Unknown group as an Unknown device.
However, when you configure SNMP on the switch, and click
Refresh Inventory, IT Assistant reclassifies the switch as a
Switch Object under the Network Devices category, but does
not delete the Unknown entry. You must delete the redundant
Unknown entry manually.
The RAC Console
Application Launch
is not available for
my systems.
If you have discovered your systems using CIM instead of
SNMP, then the RAC Console Application Launch will not
be available.
I am unable to
receive traps from
the Dell
OpenManage Server
Administrator
Storage
Management Service
from my Linux
systems.
Ensure that the snmpd.conf file is not set to send SNMP traps
in version 2 format. IT Assistant does not recognize the SNMP
version 2 format.
Ensure that the trap format is set to
trapsink
hostname <community string>
.
NOTE: trapsink sends SNMP version 1 traps
trap2sink sends SNMP version 2 traps.