Owner's Manual

Frequently Asked Questions 235
How do I qualify CIM
user names?
CIM is enabled/disabled only by discovery range and
requires each CIM user to be qualified with a domain or
local host if no trusted domain is configured.
It is critical to provide this qualification when configuring
CIM through a discovery range (for example:
<domain>\<user name> or localhost\<user name>) to
authenticate and use the CIM protocol.
To upgrade from IT Assistant version 6.x to version 7.x,
qualify your user name correctly by editing the discovery
ranges.
How does the IT
Assistant UI determine
the times that it displays?
Dates and times are reported according to the time zone
configured on the management station.
Why can't IT Assistant
discover systems on the
configured
discovery range?
Use the IT Assistant Troubleshooting Tool to help resolve
this issue. In the UI, go to Tools Troubleshooting Tool.
See also "Troubleshooting Tool—Finding and Resolving
Discovery Issues" in the Dell OpenManage IT Assistant
Online Help.
Why does IT Assistant
report some attribute
values as blank or empty
values?
IT Assistant will show blank or empty data values for
those attributes which are queried from, but are not
returned by, the agent. These blank fields may indicate
that the feature is not supported by the device or reported
by the device's agent(s), or that the device's current
configuration disables the feature. In addition, blank
values can also indicate empty fields that are returned by
the agent.
What ports do the IT
Assistant services use to
communicate? How can I
change the port
assignments?
Port 2607 enables the IT Assistant UI to communicate
with the IT Assistant Connection Service. Port 2606
enables the IT Assistant Connection Service to
communicate with the IT Assistant Network Monitoring
Service. You can change these port assignments when
installing IT Assistant using customized settings. If you
do not change the port assignments during customized
installation, you must use the registry to reassign port
numbers. See also "Ports Used by IT Assistant and
Associated Agent Application" in the Dell OpenManage
Security and Installation Guide.
Question Answer