Owner's Manual

234 Frequently Asked Questions
IT Assistant Discovery
Question Answer
Why did the server status
icon on IT Assistant not
change when the hard
disk was removed from a
system being managed
through Intelligent
Platform Management
Interface (IPMI)?
The Baseboard Management Controller (BMC) must be
configured to send a particular hard disk related trap.
Configure it manually, by using IPMI or any other related
tool, to send the Platform Event Filter (PEF) trap.
After configuration, BMC will send the trap. And on
receiving the trap, IT Assistant will display it with
unknown severity and degrade the system status to
critical.
Why did the iDRACs on
my system get listed
under servers on the IT
Assistant user interface
(UI)?
On Dell xx0x modular systems, iDRAC and BMC
functionality is integrated. Therefore, during IT Assistant
discovery, the BMC information is displayed under
servers.
On Dell xx1x systems, if the out-of-band discovery is done
through IPMI, the information is displayed under servers
whereas if discovery is done through SNMP, the device
information is displayed under the RAC group.
I have discovered a
system that supports
CIM indications. In the
past I was able to receive
indications from the
system, but am now no
longer receiving them
through IT Assistant. I
am seeing the indications
locally on the
managed system.
In order for CIM indications to be sent to the
management station, the management station must
register with the managed system. The registration is
broken every time the management station or the
managed system is restarted. When IT Assistant discovers
a system, it registers that system with the CIM indication
provider. If the managed system is restarted, IT Assistant
does not reregister it until the next discovery cycle. To
force a reregistration with the indication provider, force
discovery of the managed system in IT Assistant by right-
clicking the system in the Device Tree view and clicking
Refresh Status.