Owner's Manual

230 Frequently Asked Questions
What do I do if a system
does not wake up?
To wake up a device, IT Assistant uses the MAC
addresses and subnet mask that were discovered for that
device. If NIC teaming is configured on the device, only
one MAC is advertised by the operating system. For
Wake-on-LAN
(WOL) to work, WOL must be enabled
for all NICs in that team.
For a WOL packet to reach its intended destination,
directed broadcasting (also known as subnet
broadcasting) must be enabled on the intermediate
routers. Directed broadcasting is typically disabled on
the routers, so you must configure this feature on the
routers to enable it.
Why don't I see new alerts
displayed in the Alert Logs
view?
To see new alerts, click Show New Alerts in the Alert
Logs window.
Why don't I see a detailed
description of my network
adapter manufacturer on the
IT Assistant Device Details
Summary page?
Due to the implementation of MIB2 on Red Hat
Linux, the Network section of the IT Assistant Device
Details Summary page does not have a detailed
description of the network adapter manufacturer. For
example, "eth0" or a similar string appears under
Product Name.
Why is the IP address on the
NIC information page
displayed in a wrong row.
This issue has been fixed by a Red Hat patch to the
net-snmp package.
Question Answer