Owner's Manual

Frequently Asked Questions 229
I cannot log into IT
Assistant. Even before
logging in, I get the session
expiry message.
You will receive this message if you have enabled IP
version 6 on your operating system.
NOTE: By default, IP version 6 is enabled on Windows
Vista
®
and Windows Server
®
2008.
To rectify this issue in Windows, perform the following
steps:
1 Click the Start button. Point to Settings  Control
Panel  Java .
2 In the Java tab, click View in the Java Applet
Runtime Settings section.
3 Pass this parameter to Java Runtime Parameters :
-Djava.net.preferIPv6Addresses=true
To rectify this issue in Linux, perform the following
steps:
1 Navigate to the Java home directory. The default path
is /usr/java/jre1.6.0_11/bin/ .
2 Run ./ControlPanel .
3 In the Java tab, click View in the Java Applet
Runtime Settings
section.
4 Pass this parameter to Java Runtime Parameters :
-Djava.net.preferIPv6Addresses=true
Why don’t I see all the alerts
on the Alerts tab?
The IT Assistant UI displays alerts in the Alert Logs
view. You can specify that you want to view all alerts by
selecting All Alerts in the Filter drop-down menu. See
"Alert Logs—Working With Alerts" in the Dell
OpenManage IT Assistant Online Help.
Why is the power state for a
system that I shut down not
shown as shut down in IT
Assistant?
The power state is dependent on the most recent status
poll, which is dependent on the status polling interval.
The power state will be updated when the next status
poll occurs.
Question Answer