Owner's Manual

IT Assistant can discover and manage devices that are running on the Windows 7

operating system. However, you cannot install IT Assistant on systems running

Windows 7 operating system. You must also install the required Dell OpenManage

softwares from the OpenManage product suite to discover and manage devices.

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INSTALLATION

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(A) First-time Installation of IT Assistant 8.6

See the "Dell OpenManage Installation and Security User's Guide" and

"Dell OpenManage IT Assistant Version 8.6 User's Guide" for

instructions on setting up IT Assistant for the first time on a

system.

(B) Upgrade from IT Assistant 6.x to IT Assistant 8.6

IT Assistant 8.6 does not support a direct upgrade from versions 6.x

or older. To upgrade from version 6.x to 8.6, first install version

7.0, and then apply version 8.6 as an upgrade.

NOTE: During an upgrade from version 6.x of IT Assistant to version

7.0, the installation will preserve the following settings:

(a) Global configuration settings

(b) Discovery configuration settings

Any other database information such as custom groups, custom event

filters, or event categories will not be migrated because the

database schema is not compatible with earlier versions of

IT Assistant. To save this information, back up your original database

before upgrading.

If you have changed the data that was pre-populated as part of the 7.0

install in the Report and EventSource tables, but want to retain

this data after upgrading to version 8.6, take a back up of these

tables and restore them manually after the upgrade.

NOTE: If you used the CIM protocol before an upgrade, then after an

upgrade, it is important to verify the CIM credentials. CIM

credentials should be qualified with a domain or localhost if no

trusted domain is configured (for example, domain\administrator or

localhost\administrator). You can view the CIM credentials by editing

the imported discovery ranges in the "CIM Configuration Pane." If the

CIM credentials are not qualified with a domain or localhost, devices

will not be discovered through the CIM protocol.

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USER NOTES

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* The processor count in IT Assistant will differ for managed systems

that contain processors with multiple cores or HyperThreading