Users Guide

Installing, Uninstalling, and Upgrading IT Assistant 25
Installing, Uninstalling, and Upgrading
IT Assistant
Installation Requirements
When installing Dell OpenManage™ IT Assistant, it is important to see the latest readme.txt file on
your Dell Systems Management Consoles CD or on the Dell™ Support website at support.dell.com.
This file defines the most current supported operating systems and hardware requirements for
IT Assistant. In addition to meeting these requirements, there are additional IT Assistant
installation requirements as well as requirements for the systems that will be managed by
IT Assistant. See "Planning Your IT Assistant Installation" for more information.
TCP/IP Protocol Support
For IT Assistant to function properly, your network must support the TCP/IP protocol.
Setting Up or Enabling Protocols for Agent Communication
Before installing IT Assistant, you must install your operating system's Simple Network Management
Protocol (SNMP) service. Additionally, to ensure that systems are visible to IT Assistant discovery
and inventory functions, make sure that agents and instrumentation on managed systems are
accessible through the Common Information Model (CIM) protocol.
NOTE: CIM is installed by default on Microsoft
®
Windows
®
2000, Windows Server™ 2003, and
Windows XP Professional.
Installing SNMP on the IT Assistant System
The SNMP service must be installed and running on the IT Assistant system. SNMP (or CIM) must
also be installed on the systems that you want to discover and manage.
NOTE: The following example uses Windows 2000 Advanced Server.
1 Click the Start button, point to Settings , and double-click Control Panel .
2 Double-click the Add/Remove Programs icon.
This launches the
Add/Remove Programs window.
3 Click the Add/Remove Windows Components icon on the left menu bar.
This launches the
Windows Components Wizard window.