Users Guide

Troubleshooting
As an administrator, I would like to view the application logs of OpenManage Integration with ServiceNow (OMISNOW)
application in ServiceNow.
To view the OMISNOW application logs in a ServiceNow instance, click Dell EMC OpenManage Integration > Application
Logs > Logs. The logs capture information when the OMISNOW operations are run and also provide debug information
about any errors that occur while performing any OMISNOW operations. Application logs are captured for the following
OMISNOW operations:
Creating OpenManage Enterprise and SupportAssist Enterprise connection profiles.
On-demand sync of devices, events, and support cases.
Scheduled jobs to sync devices, events, and support cases.
NOTE: All updation or deletion operations that are performed on the PowerEdge servers by using OMISNOW are
captured in the OMISNOW application logs. Any operations that are performed on the PowerEdge servers by using out-
of-box discovery in ServiceNow are not captured in the OMISNOW application logs.
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