Users Guide

● Resolved
2. Click the case that you want to modify.
3. On the Incident page, change the impact and urgency values for the incident.
Change impact value and urgency value for multiple
incidents
1. In the navigation filter, enter Dell EMC OpenManage Integration, and then under Support Cases, select one of the
following:
● All
● Open
● Resolved
2. On the Incidents page, perform one of the following:
● To change the impact and urgency value for all incidents, right-click any column header, and click Update All. On the
Incident page, change the impact and urgency values for all incidents.
● To change the impact and urgency values only for some cases, select the check boxes next to the incidents, right-click
any column header, and click Update Selected. On the Incident page, change the impact and urgency values for the
incidents.
32 Incident management—View and monitor incidents of SupportAssist Enterprise cases