Users Guide

this option is selected, when you create the connection profile next time, this message is not displayed and prevents you
from creating connection profiles in the following web browsers:
● Internet Explorer
● Microsoft Edge
● Mozilla Firefox
NOTE: In OpenManage Integration version 1.0 with ServiceNow, you are allowed to create only one SupportAssist
Enterprise connection profile.
9. To create the connection profile for another SupportAssist Enterprise instance, repeat steps 1 to 8.
Edit SupportAssist Enterprise connection profile
1. In the SAE Connection Profile page, select the connection profile.
2. You can edit the following fields:
● IP address or FQDN of an SupportAssist Enterprise appliance.
● User name and password of the SupportAssist Enterprise appliance.
● Edit the impact and urgency of the cases by selecting the respective drop-down menus.
NOTE: If you change the SupportAssist Enterprise IP address, FQDN, or user name, you must re-enter the password
and click SAE Test Connection.
3. Click Update.
The updated connection profile is listed on the SAE Connection Profile page.
Delete SupportAssist Enterprise connection profile
1. On the SAE Connection Profile page, under the Name column, click the connection profile.
2. To delete the connection profile from ServiceNow, select Delete.
3. In the Confirmation dialog box, select Delete.
The SupportAssist Enterprise connection profile is deleted from ServiceNow.
NOTE:
If you delete an existing SupportAssist Enterprise Connection Profile, the associated cases will not be monitored in
ServiceNow.
Adding a SupportAssist Enterprise instance in ServiceNow 29