Users Guide

To view the alerts:
1. In the Navigation filter, enter Dell EMC OpenManage Integration, and then under Event Management, select All
Alerts.
On the Alerts page, the alerts created by ServiceNow are listed. The alerts are created for the events retrieved from
OpenManage Enterprise and grouped based on the hardware resource. The alerts are mapped with the server CI in Service
Now and you can view the Server CI in the Configuration item column.
2. Under the Number column, select an alert to view more information.
The Severity field displays the alert severity and the Resource field displays the hardware resource of the target node
considered for the grouping by ServiceNow. The Task field displays the associated incidents created by ServiceNow. For
more information about viewing the incidents, see Incident management—View and manage incidents created for the
OpenManage Enterprise events on page 26.
3. To view the corresponding events, under Related Links, select the Events tab.
For more information about the alert management features provided by ServiceNow, see the Alert Management module in
the ServiceNow instance.
Incident management—View and manage incidents
created for the OpenManage Enterprise events
Dell EMC OpenManage Integration with ServiceNow provides the capability to view and manage the incidents created for the
alerts. For the alerts in critical and warning states, ServiceNow creates corresponding incidents.
To view and manage the incidents:
1. In the Navigation filter, enter Dell EMC OpenManage Integration, and select Incidents.
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Inventorying and monitoring of PowerEdge servers