Users Guide

Inventorying and monitoring of PowerEdge
servers
Dell EMC OpenManage Integration with ServiceNow provides the capability to sync all the inventoried devices in OpenManage
Enterprise to ServiceNow. The events that are associated with the devices are also retrieved from OpenManage Enterprise and
corresponding incidents are created in ServiceNow to efficiently monitor the events in ServiceNow.
Prerequisites:
To monitor the devices discovered in OpenManage Enterprise and for periodic and on-demand sync of events and alerts,
ensure that an Dell EMC OpenManage Integration with ServiceNow license is installed on the devices. You can purchase the
license when you purchase a server or by contacting your sales representative. You can download the purchased license
from the Software License Management Portal at Dell.com/support/retail/lkm.
Ensure that you have necessary user privileges. See Required user privileges on page 9.
An OpenManage Enterprise connection profile is created in ServiceNow. See Create OpenManage Enterprise connection
profile on page 11.
To monitor the Dell EMC PowerEdge servers:
1. In the Navigation filter, enter Dell EMC OpenManage Integration, and then under Connection Profiles, select
OpenManage Enterprise Connection Profiles.
2. To run the device inventory collection, select one or more connection profiles from the list and select Actions on selected
rows > OME Inventory Sync.
After completion of the on-demand OpenManage Enterprise inventory sync for the first time, the scheduled inventory sync
is activated and runs for every day. By default, the schedule inventory sync is set for one day. To change the inventory
collection schedule, in the Navigation filter, enter Dell EMC OpenManage Integration, and then select Application
Properties > Properties. From the properties list, click Dell EMC OpenManage Integration Properties, and then under
OME Inventory Collection [Days], enter the number of days after which the inventory information is retrieved by
OpenManage Integration with ServiceNow application. See Properties tablefield definitions on page 33.
The inventory details of the devices that are discovered in OpenManage Enterprise are synced in the ServiceNow instance.
NOTE:
If you use a custom table to monitor devices, duplicate records will be created if you perform the sync operation
multiple times on the same set of devices.
3. To view the inventory information of the PowerEdge servers, in the Navigation filter, enter Dell EMC OpenManage
Integration, and do the following:
To view the inventory information of the PowerEdge servers that do not have operating system installed, select Servers
> Dell iDRAC Servers.
To view the inventory information of the devices based on the operation systems, under Servers, select one of the
following:
Windows
Linux
Unix
ESX
To view the inventory information of the PowerEdge servers in the hyper-converged infrastructure appliances such as
VxRail and Dell EMC XC series, under HCI Appliances, select one of the following:
VxRail
XC
For more information about the inventory of a Dell iDRAC Server that you can view in ServiceNow, see Dell EMC PowerEdge
Server basic inventory information on page 15.
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Inventorying and monitoring of PowerEdge servers 13