Users Guide

6. To ensure that the connection is established between the ServiceNow instance and the OpenManage Enterprise appliance,
click Test Connection.
7. If the connection to the OpenManage Enterprise is successful, click Submit.
NOTE: Ensure that you have entered only the username in the Name field. If the username is prefixed with the domain
name, the test connection fails.
The OpenManage Enterprise Connection Profile is now created and listed on the OpenManage Enterprise Connection
Profiles page.
NOTE: If you click Submit without performing the test connection, a message is displayed alerting you to test the
connection. In this message, do not select the Prevent this page from creating additional dialogs check box. If this
option is selected, when you create the connection profile next time, this message is not displayed and prevents you
from creating connection profiles in the following web browsers:
● Internet Explorer
● Microsoft Edge
● Mozilla Firefox
8. To create the connection profile for another OpenManage Enterprise instance, repeat steps 1 to 7.
Edit OpenManage Enterprise connection profile
1. In the OpenManage Enterprise Connection Profiles page, select the connection profile.
2. You can edit the following fields:
● IP address or FQDN of an OpenManage Enterprise appliance.
● User name and password of the OpenManage Enterprise appliance.
NOTE:
If you change the OpenManage Enterprise IP address, FQDN, or user name, you must re-enter the password and
click "Test Connection".
3. Click Update.
The updated connection profile is listed under the OpenManage Enterprise Connection Profiles page.
Delete OpenManage Enterprise connection profile
1. On the OpenManage Enterprise Connection Profiles page, under the Name column, click the connection profile.
2. To delete the connection profile from ServiceNow, select Delete.
3. In the Confirmation dialog box, select Delete.
The OpenManage Enterprise connection profile is removed from ServiceNow.
NOTE:
If you delete an existing OpenManage Enterprise Connection Profile, the devices and associated events will not be
monitored in ServiceNow.
12 Adding OpenManage Enterprise instances in ServiceNow