Users Guide

Table 2. Required user privileges (continued)
OpenManage
Integration with
ServiceNow features
ServiceNow
Administrator
OpenManage Integration with
ServiceNow Operator
OpenManage Integration with
ServiceNow User
the retrieved events
from OpenManage
Enterprise
Update the alerts and
incidents
Allowed Allowed Not allowed
Enable or disable alert
management rule
Allowed Not allowed Not allowed
Enable or disable alert
correlation rule
Allowed Not allowed Not allowed
Delete OpenManage
Integration application
from ServiceNow
Allowed Not allowed Not allowed
Create or edit alert
correlation rules
Allowed Not allowed Not allowed
Assign incidents to
OME and SAE groups
Allowed Allowed Not allowed
Activate and deactivate
transform maps
Allowed Allowed Not allowed
Configure parallel
queue
Allowed Allowed Not allowed
10 Required user privileges