Release Notes

Compatibility
Supported ServiceNow versions: New York, Orlando, and Paris.
Supported operating systems (to deploy and configure a MID server):
● Windows Server 2016
● Windows Server 2019
● Ubuntu 18
● Red Hat Enterprise Linux 8
Supported Dell EMC OpenManage Enterprise version: 3.4 and later
Supported Dell EMC SupportAssist Enterprise version: 2.0 and later
Supported Web browsers:
For more information about the supported browsers by ServiceNow, see the ServiceNow documentation at https://
docs.servicenow.com/.
Supported devices: For more information about the supported PowerEdge servers managed by using OpenManage Integration
with ServiceNow, see the:
● Supported Dell EMC PowerEdge servers section in the Dell EMC OpenManage Enterprise Support Matrix at Dell.com/
OpenManageManuals.
● Supported servers section in the Dell EMC SupportAssist Enterprise Support Matrix at Dell.com/serviceabilitytools.
For more information about the compatibility matrix, see the Dell EMC OpenManage Integration with ServiceNow Installation
Guide at Dell.com/OpenManageManuals.
What is new
● Support integration with multiple OpenManage Enterprise and SupportAssist Enterprise instances.
● Configuration Management Database (CMDB) Integration:
○ Periodic and on-demand sync of detailed server inventory. For example, CPU, memory, storage controllers, physical and
virtual disks, fans, firmware versions.
○ Auto create Configuration Items (CI) and CI relationships for server and the related server components.
○ Use out-of-box CMDB CI server classes for storing the PowerEdge server information.
● Support warranty monitoring.
● New platform support:
○ ServiceNow New York, Orlando and Paris.
○ Support for Hyper-Converged Infrastructure (HCI) devices—VxRail and XC-Series.
● Usage of Import Set table for staging imported server records from OpenManage Enterprise before transforming and
mapping them to CMDB tables.
● A new and enhanced application menu for faster navigation and better usability.
Fixed issues
Issue 1 (125959)
Description:
[Installation] Preview errors while uploading OpenManage Integration update set into a ServiceNow instance. However,
functionality is not impacted.
Known issues
None
2