Release Notes

Rev. A01
November 2020
Dell EMC OpenManage Integration Version 1.1
with ServiceNow Release Notes
Topics:
• Priority and recommendations
• Compatibility
• What is new
• Fixed issues
• Known issues
• Limitation
• Installation prerequisites
• Installation instructions
• Contacting Dell
Current Version
1.1
Previous Version
1.0
Release summary
Dell EMC OpenManage Integration with ServiceNow assists enterprise-level organizations to improve the efficiency of their
business-critical operations by bridging any gaps between their services and Operations Management processes. It is a native
application—within the ServiceNow platform—that provides seamless interface between OpenManage Enterprise
(Infrastructure management capabilities) and ServiceNow (service and operations management capabilities). OpenManage
Enterprise is a one-to-many systems management console that provides comprehensive, unified life cycle management for
PowerEdge Modular Infrastructure, rack, and tower servers. The OpenManage Integration provides automation capabilities to
transfer device inventory information and events between OpenManage Enterprise and ServiceNow, and therefore assists
Service Management teams to quickly detect, diagnose, and resolve issues that impact business services and IT infrastructure
health.
Also, OpenManage Integration with ServiceNow integrates with SupportAssist Enterprise for viewing and keeping track of the
support cases—opened to the Dell EMC support teams—from within the ServiceNow instance. SupportAssist Enterprise is an
application that proactively detects hardware issues—before they actually occur—and alerts the Tech Support teams about
your PowerEdge servers, storage, and networking devices. With this integration, operations and service management teams can
keep themselves abreast with the tech support tickets generated for PowerEdge servers, and track their progress from incident
to resolution.
Priority and recommendations
Optional: Dell EMC recommends that you review the specifics about the update to determine if it applies to your system. The
update contains changes that impact only certain configurations, or provides new features that may or may not apply to your
environment.
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