Reference Guide

Product and Subsystem Security
Topics:
• Security controls map
•
Authentication
• Login security settings
• Network security
• Data security
• Signature file verification
Security controls map
The following figure displays the ServiceNow security controls map:
Figure 1. Security Controls Map
Authentication
This chapter provides user an information on how authentication of user login works in ServiceNow instance.
About this task
Authentication is handled in OpenManage Integration for ServiceNow in following ways:
Steps
1. User needs to login to the ServiceNow instance using user credentials.
The login authentication is handled by ServiceNow.
2. Once connection is established with ServiceNow instances, user should provide OME and SAE details like IP Address or
hostname, username and password. OMISNOW uses these details to establish a connection with OME/SAE.
Results
The user credentials are then saved in ServiceNow instance using AES 128 or AES 256 encryption.
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8 Product and Subsystem Security