Reference Guide

Deployment models
OpenManage Enterprise Integration for ServiceNow is an application that is imported into ServiceNow SaaS instance which uses
the MID Server (Management Instrument and Discovery) to collect information from OpenManage Enterprise, SupportAssist
Enterprise Plugin, and SupportAssist Enterprise into the Configuration management database (CMDB). ServiceNow Applications
include scripts (that either run on ServiceNow instance or those that run on MID Server), UI controls (User Interface), forms,
mappings, CI definitions (Configuration Items) and so on. The Application is installed on ServiceNow instance, and ServiceNow
publishes the relevant artifacts to MID Server as needed.
For more information on the installation procedure of OpenManage Integration with ServiceNow, see installation guide for
ServiceNow at support.dell.com
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