Dell EMC OpenManage Integration Version 1.2 with ServiceNow Security Configuration Guide June 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Figures..........................................................................................................................................4 Tables........................................................................................................................................... 5 Chapter 1: PREFACE..................................................................................................................... 6 Chapter 2: Deployment models..........................................
Figures 1 4 Figures Security Controls Map..............................................................................................................................................
Tables 1 Revision History..........................................................................................................................................................6 2 Required user privileges........................................................................................................................................... 9 3 Lists of ports..............................................................................................................................................
1 PREFACE As part of an effort to improve its product lines, Dell EMC periodically releases revisions of its software and hardware. Some functions that are described in this document might not be supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information about product features. Contact your Dell EMC technical support professional if a product does not function properly or does not function as described in this document.
2 Deployment models OpenManage Enterprise Integration for ServiceNow is an application that is imported into ServiceNow SaaS instance which uses the MID Server (Management Instrument and Discovery) to collect information from OpenManage Enterprise, SupportAssist Enterprise Plugin, and SupportAssist Enterprise into the Configuration management database (CMDB).
3 Product and Subsystem Security Topics: • • • • • • Security controls map Authentication Login security settings Network security Data security Signature file verification Security controls map The following figure displays the ServiceNow security controls map: Figure 1. Security Controls Map Authentication This chapter provides user an information on how authentication of user login works in ServiceNow instance.
Required user privileges The OpenManage Integration with ServiceNow application installs the following set of user roles in a ServiceNow instance: ● x_310922_omisnow.OMISNOW Operator for the OpenManage Integration Operator role. ● x_310922_omisnow.OMISNOW User for the OpenManage Integration User role. Ensure that appropriate roles and privileges are assigned to the ServiceNow users to use the OpenManage Integration with ServiceNow application.
Table 2.
Login security settings The initial login to SNOW instance is handled by SNOW .The connection with the OME/SAE instance are done with respective credentials. Session or token based authentication is used to communicate with OpenManage and SupportAssist Enterprise. Network security The communication from OMISNOW application happens two ways: 1. The SNOW instance communicates with MID server using ECC queue. 2. The OMISNOW connector jar(MID server) communicates with OME and SAE using HTTPS.
2012) " gpg: WARNING: This key is not certified with a trusted signature! gpg: There is no indication that the signature belongs to the owner.
