Install Guide

Installing OpenManage Integration with
ServiceNow
To install OpenManage Integration in a ServiceNow instance, perform the following steps:
● Download the OpenManage Integration installer package from the Dell EMC support site.
● Install the OpenManage Integration by uploading the OpenManage Integration update set.
● Deploy the Connector .jar file on a MID Server for fetching the inventory information, alerts, and Dell EMC support cases
from OpenManage Enterprise and SupportAssist Enterprise respectively.
● Configure instances of OpenManage Enterprise and SupportAssist Enterprise in ServiceNow.
To uninstall the previous OpenManage Enterprise with ServiceNow version 1.0, see Uninstalling OpenManage Integration with
ServiceNow on page 15
To upgrade from OpenManage Enterprise with ServiceNow version 1.0 to 1.1, see Upgrading to OpenManage Integration version
1.1 with ServiceNow on page 12
Topics:
• Compatibility matrix
• Required user privileges
• Installation prerequisites
• Install and configure MID Servers
• Download OpenManage Integration with ServiceNow
• Install OpenManage Integration in ServiceNow by uploading update set into ServiceNow instance
• Deploy OpenManage Integration connector .JAR on MID Server
Compatibility matrix
Table 1. Compatibility matrix
Supported software, operating system, and
hardware
Version
ServiceNow releases New York, Orlando, and Paris. See https://www.docs.servicenow.com/.
Dell EMC OpenManage Enterprise 3.4 and later
Dell EMC SupportAssist Enterprise 2.0.x and 4.0.x
Browsers For more information about the supported browsers by ServiceNow, see the
ServiceNow documentation at https://www.docs.servicenow.com/.
Operating systems—to deploy and configure a
MID server.
● Microsoft Windows Server 2016
● Windows Server 2019
● Red Hat Enterprise Linux 8
● Ubuntu 18
● PowerEdge servers
● PowerEdge servers in VxRail and XC Series
hyper-converged infrastructure (HCI)
appliances
NOTE: An OpenManage Integration with
ServiceNow license must be installed on the
For more information about the supported PowerEdge servers managed by
using OpenManage Integration with ServiceNow, see the:
● Supported Dell EMC PowerEdge servers section in the Dell EMC
OpenManage Enterprise Version 3.5 Support Matrix at Dell.com/
OpenManageManuals.
● Supported servers section in the SupportAssist Enterprise Support
Matrix at Dell.com/ServiceabilityTools.
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6 Installing OpenManage Integration with ServiceNow