Install Guide

￭ Periodic and on-demand sync of PowerEdge servers detailed inventory from one or more OpenManage Enterprise
instances into a ServiceNow Configuration Management Database (CMDB).
￭ Automatic creation of configuration items (CIs) for all the PowerEdge servers that are imported from one or more
OpenManage Enterprise instances into a ServiceNow CMDB.
○ Event and incident management integration:
￭ Periodic and on-demand sync of events from one or more OpenManage Enterprise instances into a ServiceNow
instance.
￭ Automatic mapping of events (critical and warning) and alerts with the server CIs in ServiceNow.
￭ Automatic creation of incidents for critical and warning alerts.
● SupportAssist Enterprise integration: Import support cases from one or more SupportAssist Enterprise instances for the
monitored servers into a ServiceNow instance and automatically create incidents for the corresponding support cases.
● The server inventory information, events, and Dell EMC support cases are fetched by OpenManage Integration by using the
REST APIs provided by OpenManage Enterprise and SupportAssist Enterprise applications.
Topics:
• What is new
What is new
● Support integration with multiple OpenManage Enterprise and SupportAssist Enterprise instances.
● Configuration Management Database (CMDB) Integration:
○ Periodic and on-demand sync of detailed server inventory. For example, CPU, memory, storage controllers, physical and
virtual disks, fans, firmware versions.
○ Auto create Configuration Items (CI) and CI relationships for server and the related server components.
○ Use out-of-box CMDB CI server classes for storing the PowerEdge server information.
● Support warranty monitoring.
● New platform support:
○ ServiceNow New York, Orlando and Paris.
○ Support for Hyper-Converged Infrastructure (HCI) devices—VxRail and XC-Series.
● Usage of Import Set table for staging imported server records from OpenManage Enterprise before transforming and
mapping them to CMDB tables.
● A new and enhanced application menu for faster navigation and better usability.
Overview of Dell EMC OpenManage Integration with ServiceNow
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